Startup Professionals Musings

MARCH 29, 2021

New generations of customers respond better to the “ participative ” approach, where they get to provide input via social media and the Internet. You should be constantly trying new approaches via social media and online, and asking for feedback and input from influencers and customers.

Customer 168

Customer Custom Marketing Social Media 168

Startup Professionals Musings

DECEMBER 22, 2021

In this age of instant and global communication via social media and the Internet, I see more and more evidence that delighted customers should be your top priority. At every Ritz-Carlton , for example, employees are authorized to spend up to $2,000 per guest to solve any guest issue and make the stay positively memorable.

Customer 114

Customer Custom Satisfaction Metrics 114

Startup Professionals Musings

JULY 7, 2021

I have to point out that the rest of the world looks for you online before visiting your business, finds talk about you on Yelp and social media sites, and what they see can make or break your business. Resist cancelling existing social media accounts. Marty Zwilling First published on Inc.com on 06/22/2021.

Social Media 144

Social Media Media Summary Satisfaction 144

Startup Professionals Musings

OCTOBER 29, 2021

Studies have shown that work productivity is related to a happier work culture , and customer satisfaction and loyalty are also dependent on the culture. The stigma of a clunky desktop today can easily lower worker engagement and satisfaction. Measure results in terms of customer satisfaction.

Satisfaction 108

Satisfaction Outsource Study Platform 108

Startup Professionals Musings

SEPTEMBER 3, 2021

Today, with the Internet and social media, if you aren’t visible in a positive way to everyone, including customers, your leadership efforts will be lost. Be self-starting and tenacious on key challenges. That doesn’t mean that you can’t be an entrepreneur today, or feel success and satisfaction from your efforts.

Mentor 145

Mentor IBM IBM Social Media 145

Startup Professionals Musings

SEPTEMBER 8, 2021

As a long-time business advisor, and an investor in startups along the way, I’m always on the lookout for an entrepreneur who is responding first to a problem in the marketplace , rather than bringing a new technology to the market, assuming it will find a problem to solve. The Internet and social media are also a key knowledge source.

Activity 132

Activity Entrepreneur Social Media Satisfaction 132

Startup Professionals Musings

DECEMBER 1, 2021

The recent world-wide health pandemic has highlighted again how fast things can and do change in the environment today, and it’s up to you to make sure your business can survive and thrive in this new world. Purpose-driven companies like Airbnb, Patagonia, and TOMS, have shown increased returns by up to 400 percent.

Examples 128

Examples Social Media Summary Satisfaction 128