Startup Professionals Musings

AUGUST 10, 2022

Thus, in my mentoring of potential technical entrepreneurs who have a real passion for their technology, I often recommend that they find a co-founder who can manage the marketing and execution elements of the new venture. Today, customer loyalty is based on the “ total customer experience ,” as opposed to price or service alone.

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Mentor Startup Customer Custom 133

Startup Professionals Musings

MARCH 25, 2022

Thus, over the years of my mentoring and consulting efforts with entrepreneurs, I have a key list of practices that I recommend to everyone starting and growing a business. You may think it’s great that demand exceeds your supply chain, but customers only remember it as a loss of your credibility, and will tell others.

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Startup Professionals Musings

FEBRUARY 9, 2022

In other words, how do you recognize the challenges that really need your leadership , versus the less critical demands that seem to always bubble to the top? Customer feedback in the form of online reviews and poor customer service is often rationalized as unreasonable expectations or one or two crazy individuals.

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Startup Professionals Musings

JUNE 24, 2022

It’s no secret today that customers are more demanding than ever. In addition to good customer service, they are now expecting a total memorable experience , from quality, to shopping, and delivery. Mentoring and coaching are also important. Marty Zwilling First published on Inc.com on 6/10/2022.

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Startup Professionals Musings

APRIL 6, 2022

But the more you get involved with mentoring and training, the less time you have to enjoy the creative process. Even a successful bigger business will bring additional responsibilities, new competition, and more demands on your time. Marty Zwilling First published on Inc.com on 3/22/2022.

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Satisfaction Training Customer Custom 92

Startup Professionals Musings

MAY 2, 2022

This is a tough challenge for every coach and mentor. The support currently provided by product service can become inadequate to satisfy new customers, as your growth and image becomes better known. Marty Zwilling First published on Inc.com on 4/18/2022. Cultivate the courage to do honest introspection.

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Entrepreneur Satisfaction Coach Mentor 90