Startup Professionals Musings

AUGUST 27, 2017

Most businesses spend big money testing their brand logo, catchy marketing phrases, and demographics, but spend little time training and validating that their employees can and do deliver memorable experiences to their customers. Gregg Lederman, in his classic book, “ ENGAGED!: Keep your team happy to create engaged customers.

Customer 69

Customer Custom Training Satisfaction 69

Startup Professionals Musings

JANUARY 8, 2021

Most leaders agree that poor customer service is a business killer today, in terms of lost customers, reduced profits, and low morale. Yet the average perception of customer experience has not improved. You have to start with hiring only people who are willing and able to make serious customer service happen.

Startup 154

Startup Training Customer Custom 154

Startup Professionals Musings

APRIL 11, 2022

The canvas is a visual chart with elements describing your value proposition, structure, finances, and customers, to help companies identify and align business activities. I look for evidence of the nine major elements of the model canvas, as paraphrased here from the author’s key points and how they apply to teams: Customer segments.

Funding 133

Funding Activity Customer Custom 133

Startup Professionals Musings

MARCH 9, 2019

Jim Sterne, who has written many books on Internet advertising, marketing, and customer service, tackled this complex world of social media metrics in a classic book titled simply " Social Media Metrics." Social media is the realm of public opinion and customer conversations. That’s where the money is.

Social Media 98

Social Media Media Metrics Satisfaction 98

Startup Professionals Musings

SEPTEMBER 1, 2013

Most businesses spend big money testing their brand logo, catchy marketing phrases, and demographics, but spend little time training and validating that their employees can and do deliver memorable experiences to their customers. Gregg Lederman, in his latest book, “ ENGAGED!: Keep your team happy to create engaged customers.

Customer 97

Customer Custom Training Satisfaction 97

Startup Professionals Musings

JUNE 21, 2013

Most leaders agree that poor customer service is a business killer today, in terms of lost customers, reduced profits, and low morale. Yet the average perception of customer experience continues to decline. You have to start with hiring only people who are willing and able to make serious customer service happen.

Customer 92

Customer Custom Startup Services 92

Startup Professionals Musings

DECEMBER 19, 2022

Indeed, there are many self-assessment tools available online, but I was more impressed with insights provided in a classic book “ What Motivates Me: Put Your Passions to Work ,” by Adrian Gostick and Chester Elton. People see you as great for demanding customers and team bonding. You are driven to compete and win in the marketplace.

Entrepreneur 110

Entrepreneur Organization Customer Custom 110

Startup Professionals Musings

MARCH 12, 2017

Jim Sterne, who has written many books on Internet advertising, marketing, and customer service, tackled this complex world of social media metrics in a classic book titled simply " Social Media Metrics." Social media is the realm of public opinion and customer conversations. That’s where the money is.

Social Media 69

Social Media Media Metrics Satisfaction 69

Startup Professionals Musings

JULY 13, 2019

The canvas is a visual chart with elements describing your value proposition, structure, finances, and customers, to help companies identify and align business activities. I look for evidence of the nine major elements of the model canvas, as paraphrased here from the author’s key points and how they apply to teams: Customer segments.

Activity 100

Activity Customer Custom Resource 100

Startup Professionals Musings

MAY 5, 2013

Jim Sterne, who has written many books on Internet advertising, marketing, and customer service, tackled this complex world of social media metrics in his book titled " Social Media Metrics." Social media is the realm of public opinion and customer conversations. Measure customer response and action.

Social Media 102

Social Media Media Entrepreneur Metrics 102

Startup Professionals Musings

MARCH 27, 2020

Indeed, there are many self-assessment tools available online, but I was more impressed with insights provided in a classic book “ What Motivates Me: Put Your Passions to Work ,” by Adrian Gostick and Chester Elton. People see you as great for demanding customers and team bonding. You are driven to compete and win in the marketplace.

Entrepreneur 126

Entrepreneur Organization Customer Custom 126

Startup Professionals Musings

OCTOBER 23, 2022

Even the best technology can’t read your mind, which is why a simple Google search often gives frustrating and irrelevant results, and online advertisers bombard you with opportunities of no interest. In his classic book, “ Digital Context 2.0: Norton, Ph.D., No-comfort consumers – 17 percent.

Social Media 107

Social Media Tool Google Yahoo 107

Startup Professionals Musings

APRIL 4, 2015

Many soon find that what you do in a personal context doesn’t necessarily translate to your business, and measuring business value is quite different from measuring personal satisfaction. Startups should begin by selecting just a few of the vast array of social media offerings out there, and customize based on results.

Social Media 108

Social Media Media Startup Tips 108

Startup Professionals Musings

APRIL 26, 2012

Jim Sterne, who has written six books on Internet advertising, marketing, and customer service, tackled this complex world of social media metrics in his book titled " Social Media Metrics." Social media is the realm of public opinion and customer conversations. Measure customer response and action.

Social Media 98

Social Media Metrics Media Startup 98

Startup Professionals Musings

OCTOBER 11, 2010

Jim Sterne, who has written six books on Internet advertising, marketing, and customer service, tackled this complex world of social media metrics in his recent book titled " Social Media Metrics." Social media is the realm of public opinion and customer conversations. Get the message from your customer.

Social Media 84

Social Media Metrics Media Satisfaction 84

Startup Professionals Musings

JULY 9, 2017

The canvas is a visual chart with elements describing your value proposition, structure, finances, and customers, to help companies identify and align business activities. Now I see in a new book, “ Business Models for Teams ,” by Tim Clark and Bruce Hazen, an extension of this process to down inside the venture, for teams and individuals.

Funding 57

Funding Startup Activity Customer 57

Startup Professionals Musings

MARCH 17, 2017

I found a good summary of these attributes in a recent book, “ The Old School Advantage ,” by an expert on interpersonal communication, J. In today’s customer context, you can foster rapport by dressing like them, making every effort to look attractive, offering compliments, and listening intensely. Now customers look for more.

Social Media 58

Social Media Customer Custom Entrepreneur 58

Startup Professionals Musings

MAY 1, 2012

It seems like some CEOs are just more tuned in to the market realities, customer dynamics, people interactions, and are better leaders. Here is a summary of seven maxims that I excerpted from their e-book, which you can use in your startup and every entrepreneurial initiative: Work as a trusted customer advisor. Simple is smart.

Customer 89

Customer Custom Organization Summary 89

Startup Professionals Musings

NOVEMBER 15, 2015

Indeed, there are many self-assessment tools available online, but I was more impressed with the insights provided in a recent book “ What Motivates Me: Put Your Passions to Work ,” by Adrian Gostick and Chester Elton. People see you as great for demanding customers and team bonding.

Entrepreneur 101

Entrepreneur Organization Customer Custom 101

Startup Professionals Musings

MARCH 10, 2018

Indeed, there are many self-assessment tools available online, but I was more impressed with insights provided in a classic book “ What Motivates Me: Put Your Passions to Work ,” by Adrian Gostick and Chester Elton. People see you as great for demanding customers and team bonding. You are driven to compete and win in the marketplace.

Entrepreneur 66

Entrepreneur Organization Customer Custom 66

Startup Professionals Musings

DECEMBER 14, 2015

Gerber memorialized this concept many years ago in his classic book E-Myth , which postulates that most startups are initiated by entrepreneurs with technical skills, rather than business skills, resulting in a high failure rate. In fact, both customers and investors often avoid the perceived high risk of innovative technology pitches.

Technical Review 60

Technical Review Startup Social Media Competition 60

Startup Professionals Musings

OCTOBER 4, 2014

Indeed, there are many self-assessment tools available online, but I was more impressed with the insights provided in a new book “ What Motivates Me: Put Your Passions to Work ,” by Adrian Gostick and Chester Elton. People see you as great for demanding customers and team bonding. You are driven to compete and win in the marketplace.

Entrepreneur 102

Entrepreneur Organization Customer Custom 102

Startup Professionals Musings

FEBRUARY 22, 2011

It seems like some CEOs are just more tuned in to the market realities, customer dynamics, people interactions, and are better leaders. Here is a summary of seven maxims that I excerpted from their e-book, which you can use in your startup and every entrepreneurial initiative: Work as a trusted customer advisor. Simple is smart.

Startup 93

Startup Organization Customer Custom 93

Startup Professionals Musings

FEBRUARY 17, 2010

Here is a summary of seven maxims that I excerpted from their e-book, which you can use in your startup and every entrepreneurial initiative: Work as a trusted customer advisor. They develop solutions in the context of the total customer experience. Tuned in leaders don’t push solutions at their customers and walk away.

Organization 89

Organization Customer Custom Summary 89