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HelloTech Gets $12.5M

socalTECH

HelloTech said it will use the funding to aggressively expand its tech support service. The startup uses college students in order to provide in home technical support, with a focus on older users. The funding was led by Madrona Venture Group, and also included Upfront Ventures, CrossCut Venturs, and Accel partners.

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What Would Happen If You Turned Off Email For Just One Day?

Frank Addante

Engineers having conversations with people in finance; technical support team members exchanging ideas with product managers. If you create venues and programs for your most important assets (your team) to exchange information, it will grow your overall intellectual capital. Culture & Leadership'

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Solarflare In Distribution Deal

socalTECH

According to Solarflare, El-Gev Electronics will handle pre- and post-sales actiivty and technical support for its products. Solarflare is a developer of 10GBASE-T transceivers and 10 Gigabit Ethernet controllers.

Windward 100
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Interview with Cliff Rees, XCast Labs

socalTECH

round of funding from the Pasadena Angels and Frontera Capital for a voice-over-IP service, and we thought we'd talk with Cliff Rees, the firm's CEO, to understand how the firm is different from those many providers. Los Angeles-based XCast Labs (www.xcastlabs.com) announced earlier this month that it has raised a $2.7M

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Do Not Obsess On Names – Obsess On Delivering Awesome Customer Value

InfoChachkie

The lowercase “c” was eventually capitalized after nearly 10 years, due to the confusion the small “c” created when the company was referenced in print. Unfortunately, we completely abandoned the “technical support marketplace” after the dot bomb crash and began licensing our screen-sharing technology.

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Innovative Services Are A Huge Boon For Startups

Startup Professionals Musings

Services entrepreneurs can more easily capitalize on the trend to treat each customer personally, whether entrepreneurs be interior designers working from home, marketing consultants, or offering Angie’s List to find the best local handyman. These range from extended warranties, to home delivery and setup, to on-site technical support.

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