Remove Coach Remove Companies Remove Sales Remove Satisfaction
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6 Mismatches In The Workplace Lead to People Burnout

Startup Professionals Musings

One of the dysfunctions I often see in my coaching and mentoring work with small businesses is team member burnout. It is no secret that the recent pandemic has exacerbated this problem as companies lost more and more of their employees due to illness, economic contraction, and voluntary resignations.

Coach 120
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7 Reasons A Good Team Merits Priority Over Procedure

Startup Professionals Musings

Obviously, both are required for a company to stay healthy and growing. Whether it be in person, on the phone, or implied in your marketing, your people and their engagement level is the key driver of customer loyalty, advocacy, and sales growth. That takes less time and gives everyone greater satisfaction.

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7 Keys To Sustainably Enriching Your Customers’ Lives

Startup Professionals Musings

Your goal must be to make every aspect of a customer interaction a joy to both you and them, starting from the shopping experience, to the sales close, to delivery and service. Business and customer satisfaction data measurements are required, in addition to subjective assessments of team progress, tradeoffs, and investment decisions.

Customer 114
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4 Entrepreneur Categories Hunt For Market Innovations

Startup Professionals Musings

The classic book, “ Hunting in a Farmer's World: Celebrating the Mind of an Entrepreneur ,” by serial entrepreneur and business coach John F. Only a few of these slide into farming, as the company grows in employees and products. Dini makes the case that entrepreneurs are hunters, while the rest of us (large majority) are farmers.

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6 Keys To Competitive Advantage By Memorable Service

Startup Professionals Musings

With pervasive access to social media, customers no longer differentiate poor product repair and replacement from a poor shopping experience or customer usage satisfaction. Your challenge is to excel in all elements of a customer interaction, from pre-sales to long-term advocacy and image. Inflexible processes.

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9 Stages to Building a Robust And Rewarding Business

Startup Professionals Musings

These will almost always be related to sales and marketing, since they must tie back to cash flow. There are also many more stories of companies that pivoted too late. Increase you focus on coaching, training, and mentoring. This is the stage where you move from managing by your gut to managing by numbers.

Metrics 140
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Look For The Hunter Gene In Every New Venture Founder

Startup Professionals Musings

The classic book, “ Hunting in a Farmer's World: Celebrating the Mind of an Entrepreneur ,” by serial entrepreneur and business coach John F. Only a few of these slide into farming, as the company grows in employees and products. Dini makes the case that entrepreneurs are hunters, while the rest of us (large majority) are farmers.