7 Keys To Sustainably Enriching Your Customers’ Lives
Startup Professionals Musings
DECEMBER 22, 2021
In this age of instant and global communication via social media and the Internet, I see more and more evidence that delighted customers should be your top priority. Use metrics to assess needs and growth economics. A popular set of metrics for customer views is the New Promoter System ( NPS ), available from Bain & Company.
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