Coach Sales Satisfaction Training 
Startup Professionals Musings
AUGUST 16, 2023
Every business wants and needs top performers, but most entrepreneurs and executives assume that if they hire and train the smartest and most experienced people, they will get exceptional performance. I saw the key ones outlined well in the classic book, “ Creating High Performers ,” by William Dann, a leading coach to experienced CEOs.
Startup Professionals Musings
DECEMBER 7, 2020
Every business wants and needs top performers, but most entrepreneurs and executives assume that if they hire and train the smartest and most experienced people, they will get exceptional performance. I saw the key ones outlined well in the classic book, “ Creating High Performers ,” by William Dann, a leading coach to experienced CEOs.
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Startup Professionals Musings
NOVEMBER 10, 2021
He closed stores for a day to update employee racial-bias training. Delegating control means having the right information, the right tools, and the right training to make the right decisions. Unfortunately, I often see goal misalignments with teams, such as marketing measured on sales volume, or sales measured on customer retention.
Startup Professionals Musings
JANUARY 18, 2023
With pervasive access to social media, customers no longer differentiate poor product repair and replacement from a poor shopping experience or customer usage satisfaction. Your challenge is to excel in all elements of a customer interaction, from pre-sales to long-term advocacy and image. Inflexible processes.
Startup Professionals Musings
JANUARY 29, 2021
Whether it be in person, on the phone, or implied in your marketing, your people and their engagement level is the key driver of customer loyalty, advocacy, and sales growth. That takes less time and gives everyone greater satisfaction. Only people can look ahead and prepare for the future.
Startup Professionals Musings
AUGUST 30, 2023
In this context, I was impressed with the insights provided in a new book, “ Stay Sane In An Insane World ,” by peak performance coach Greg Harden. In business, these cover the gamut from vision, creativity, innovation, to sales, financial management, and negotiation. Practice, train, and rehearse giving 100 percent.
Startup Professionals Musings
DECEMBER 22, 2021
Your goal must be to make every aspect of a customer interaction a joy to both you and them, starting from the shopping experience, to the sales close, to delivery and service. Business and customer satisfaction data measurements are required, in addition to subjective assessments of team progress, tradeoffs, and investment decisions.
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