Startup Professionals Musings

SEPTEMBER 1, 2023

They expect to be surprised and delighted as well by their pre-purchase experience and post-purchase interactions. I remember the classic book, “ Driven to Delight ,” by Joseph A. Your competition is global, so today’s customers are demanding world-class service. Set the expectation for continuous improvement.

Customer 106

Customer Custom Startup Competition 106

Startup Professionals Musings

DECEMBER 13, 2020

They expect to be surprised and delighted as well by their pre-purchase experience and post-purchase interactions. I remember the classic book, “ Driven to Delight ,” by Joseph A. Your competition is global, so today’s customers are demanding world-class service. Set the expectation for continuous improvement.

Customer 168

Customer Custom Services Startup 168

Both Sides of the Table

MARCH 6, 2011

He had just written another one of his way-over-the-top blog posts. So I wrote in my blog post about AngelList that I thought Dave was great and combined with a hands-on investor would be doubly awesome. I hope that I at least defended Bryce’s point-of-view in the video (and in my previous post).

Startup 292

Startup Venture Capital Blogging Summary 292