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6 Steps To Providing Exceptional Customer Experiences

Startup Professionals Musings

They expect to be surprised and delighted as well by their pre-purchase experience and post-purchase interactions. I remember the classic book, “ Driven to Delight ,” by Joseph A. Your competition is global, so today’s customers are demanding world-class service. Find the best of the best models, and aim even higher.

Customer 106
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6 Keys To Enchanting Your Customers With Your Service

Startup Professionals Musings

They expect to be surprised and delighted as well by their pre-purchase experience and post-purchase interactions. I remember the classic book, “ Driven to Delight ,” by Joseph A. Your competition is global, so today’s customers are demanding world-class service. Find the best of the best models, and aim even higher.

Customer 168
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Top 29 Startup Posts May 2010

SoCal CTO

Continuing my series of posts that I’ve been collecting that live at the intersection of Startups and being a Startup CTO : Startup CTO Top 30 Posts for April 16 Great Startup Posts from March here are the top posts from May 2010. Enjoyed this post? Why Entrepreneurs Hate Lawyers. It is to out friend.

Startup 248
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Raising $$ on AngelList? Working w/ McClure? Ask Jody Sherman

Both Sides of the Table

I was saying that I was happy it was all out in the open because I felt at least everybody could now understand the issues & opportunities from the perspectives of angels, entrepreneurs and VCs. Jody didn’t exactly have an easy time fund raising because he’s not one of the prototypical Silicon Valley funded entrepreneurs.

Startup 292