Competition Metrics Satisfaction Technology 
Startup Professionals Musings
FEBRUARY 1, 2023
With business teams now getting back together in the workplace after primarily working remotely during the pandemic , it’s an ideal time to implement change and make sure your team is feeling a renewed sense of satisfaction, high engagement, and maximum productivity. Let that be part of their job satisfaction.
Startup Professionals Musings
SEPTEMBER 22, 2023
Train them fully, give them authority, make them accountable, and tie their pay to customer satisfaction. It must be understandable, written down, and verifiable, with regular measurements and metrics to make it real, benchmarked against the competition. Know your customers intimately. Make your service deliver process “happy.”
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Startup Professionals Musings
MARCH 10, 2023
Entrepreneurs need to document a process of responding to a market need, sizing opportunity, assigning a specific business model, and planning for marketing, sales, and customer satisfaction. Formalize the use of tools and information technology. No mention usually means no plan and not competitive.
Startup Professionals Musings
JANUARY 8, 2021
Train them fully, give them authority, make them accountable, and tie their pay to customer satisfaction. It must be understandable, written down, and verifiable, with regular measurements and metrics to make it real, benchmarked against the competition. Know your customers intimately. Make your service deliver process “happy.”
Startup Professionals Musings
JANUARY 6, 2021
It’s important to define your growth strategy, document it, communicate it to your team, and align metrics and employee rewards to target goals. For example, Mark McClain, cofounder and CEO of SailPoint Technologies , created an employee growth culture resulting in growth of forty percent a year, with more than $100 million in revenues.
Startup Professionals Musings
DECEMBER 22, 2021
Today’s complex environments requires the use of innovative systems and technology for timely and reliable feedback from customers and colleagues. Use metrics to assess needs and growth economics. A popular set of metrics for customer views is the New Promoter System ( NPS ), available from Bain & Company.
Startup Professionals Musings
JUNE 7, 2020
Entrepreneurs need to document a process of responding to a market need, sizing opportunity, assigning a specific business model, and planning for marketing, sales, and customer satisfaction. Formalize the use of tools and information technology. No mention usually means no plan and not competitive.
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