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4 Strategies To Ramp Up The Total Customer Experience

Startup Professionals Musings

Much has been written recently about the requirement to focus today on the total customer experience, as a competitive edge or even for survival. Netflix suggests comedies based on your unique previous choices, and Blue Apron will deliver you a meal-kit based on your interest in health, fun, or variety.

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7 Rules For Innovations That Produce Dominant Players

Startup Professionals Musings

Examples of being first include Netflix for movies and TV and Redfin for real estate. Look at competition for the numbers to beat, but in the consumer space, it usually takes millions to be the dominant player. Ride the network effect to more users than anyone. Users can be advertisers, consumers, sellers, or passengers.

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Frank Addantes FounderBlog: Startup 5.0 – I’m just going to chill out for a bit… (OK, for a month…)

Frank Addante

Blue-chip customers such as Intuit, Williams-Sonoma, Fox Sports/MSN, Ticketmaster, Glaxo Smith Kline, Clear Channel, WebEx and Netflix turn to StrongMail infrastructure to bring enterprise-class reliability to their email systems. StrongMail’s software ensures reliable and timely delivery of their critical customer communications.

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