Remove Competition Remove Satisfaction Remove Social Media Remove Training
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6 Keys To Competitive Advantage By Memorable Service

Startup Professionals Musings

With the advent of social media, and instant communication via the Internet, that definition has been expanded to include all aspects of the customer experience , from finding you and what they need, to the ease of completing the transaction, as well as all follow-on support. Make sure non-contact experiences match face-to-face.

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6 Keys To Creating An Impressive Purchaser Experience

Startup Professionals Musings

Today, in this age of pervasive social media and two-way communication, the focus needs to get beyond demographics into personalities. Train customer-facing team to collaborate with customers. Internal training and policies are not adequate to create great customer experiences.

Customer 131
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6 Ways To Make Customers Remember You As Exceptional

Startup Professionals Musings

Today, in this age of pervasive social media and two-way communication, the focus needs to get beyond demographics into personalities. Train customer-facing team to collaborate with customers. Internal training and policies are not adequate to create great customer experiences.

Customer 158
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7 Ways Your People Skills Are The Key To Your Success

Startup Professionals Musings

With services, scaling the business often implies cloning yourself, since you are the intellectual property and the competitive advantage. For example, both need to provide exemplary customer service, build customer loyalty, and provide real value for a competitive price. You have no shelf life, so you can’t make money while you sleep.

Startup 111
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7 Success Factors When Your People Are The Solution

Startup Professionals Musings

With services, scaling the business often implies cloning yourself, since you are the intellectual property and the competitive advantage. For example, both need to provide exemplary customer service, build customer loyalty, and provide real value for a competitive price. You have no shelf life, so you can’t make money while you sleep.

Startup 174
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6 Reasons That Managers Still Add Value In Business

Startup Professionals Musings

In this age of millennials and social media, individual workers are more driven by the greater good, work-life balance, and peer culture, than by organizational pressures. In summary, I am supportive of the trend toward delayering, reducing the number of managerial layers, and managerial training for those interested in that role.

Outsource 133
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4 Keys To A Successful Integrity Check With Investors

Startup Professionals Musings

Others schedule exhaustive training sessions for everyone on the team, including showcase customers, to make sure that everyone paints a consistent picture. Make sure everyone accurately posts their role with your startup on social media profiles, resumes, and references. My best advice is to stick to the middle ground.