Your Customer Success Team Is Focusing On The Wrong Definition Of Success
InfoChachkie
AUGUST 22, 2016
The Most Important Metric. The evening would not have been possible without the generous support of Rainforest QA and Cornerstone onDemand. Near the conclusion of our discussion, I asked each CEO to name any non-obvious metrics by which they guide their businesses. He started by stating, “We track customer success.”
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