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Your Customer Success Team Is Focusing On The Wrong Definition Of Success

InfoChachkie

AUGUST 22, 2016

I had the honor of moderating a panel of three SaaS CEOs who have collectively raised nearly $40 million of venture capital and are on their way to breakout success: Reed Shaffner of Workpop , Jerry Jao of Retention Science and Ara Mahdessian from ServiceTitan. He started by stating, “We track customer success.”

Customer 100
Customer Custom Cornerstone OnDemand Metrics 100
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Interview with Mike Whitmire, CEO and Co-founder, FloQast

socalTECH

FEBRUARY 10, 2017

I moved over to work in software-as-a-service, at Cornerstone OnDemand, before its IPO. In our first year of selling, we brought on over 50 clients, and last year we had 170 customers, and we now have about 40 employees. He comes from a SaaS background, and enterprise software. We took it to the market in January of 2015.

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Startup Cornerstone OnDemand Software Review Woodland Hills 124
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