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Your Customer Success Team Is Focusing On The Wrong Definition Of Success

InfoChachkie

AUGUST 22, 2016

I had the honor of moderating a panel of three SaaS CEOs who have collectively raised nearly $40 million of venture capital and are on their way to breakout success: Reed Shaffner of Workpop , Jerry Jao of Retention Science and Ara Mahdessian from ServiceTitan. Sure You Track Satisfaction, But Whose Success Are You Monitoring?

Custom 100
Custom Customer Cornerstone OnDemand Metrics 100
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Interview with Mike Whitmire, CEO and Co-founder, FloQast

socalTECH

FEBRUARY 10, 2017

I moved over to work in software-as-a-service, at Cornerstone OnDemand, before its IPO. He comes from a SaaS background, and enterprise software. If you read our reviews and customer satisfaction scores, it's very clear we've found product market fit. We have a product that people love.

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Startup Cornerstone OnDemand Software Review Woodland Hills 124
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