TechEmpower

JULY 24, 2023

Even when they have talked to multiple developers or development firms, we’re often the first to ask basic questions like “Who are your customers?” Who are the customers? Can you provide specific examples of different types of customers, what they need, and what the system will do for them? will you leverage?

Develop 520

Develop Development Technical Review SEO 520

Both Sides of the Table

APRIL 26, 2016

There has been a lot of public debate over the past several weeks about whether it’s a good thing to be “gross margin positive” or not and commentary always reminds me that some people at startups don’t quite understand financial metrics or even how to think about which ones are healthy. Customer acquisition cost. That bit is easy.

Metrics 150

Metrics Startup SaaS Course 150

Both Sides of the Table

DECEMBER 11, 2022

There were startups and a software industry but barely. And then in the late 90’s money crept in, swept in to town by public markets, instant wealth and an absurd sky-rocketing of valuations based on no reasonable metrics. In those years I learned to properly build product, price products, sell products and serve customers.

Venture Capital 466

Venture Capital Startup Marketing Pricing 466

Steve Reich

JUNE 11, 2012

This is not an article about the high moral purpose and the nobility of listening to your customers. It is an article about how to make your company worth a fortune by listening to your customers. It gives the best customer experience of any phone. Listen to your customers and grow rich. Why does Google dominate search?

Customer 97

Customer Custom Software Review SaaS 97

Both Sides of the Table

JANUARY 25, 2015

I have written about the deceiving nature of early successes before – in particular in the SaaS or B2B world leading to a phenomenon called “shelfware.” Or app companies that went viral due to spammy friend requests to download in an app store only to have a community backlash and subsequent crash. Not vanity metrics.

Product 150

Product Startup Metrics Technical Review 150

socalTECH

SEPTEMBER 20, 2010

It allows you to share private and confidential information about your company, and have a dialog with your investors, within a walled garden where you can put the documents you need for diligence. For investors, it gives them a dash board of key metrics, and ensures those investors stay in the loop. Who would find this most useful?

Southern California 243

Southern California Entrepreneur Software Review Yammer 243

SoCal CTO

JULY 23, 2012

What existing systems will we leverage, what programming languages, software development methodologies, web application frameworks, revision control systems, etc.? What do we need to do to make sure we can survive technical due diligence by investors and partners? What’s our purchase, licensing, SaaS strategy? Accounting?

CTO Coach 231

CTO Coach CTO Hire Outsource Development Develop 231