Startup Professionals Musings
JANUARY 8, 2023
Customer-facing services, like call centers, should rarely be outsourced. You can’t isolate your customers from language idiosyncrasies and culture issues, per reduced customer engagement highlighted a while back by the The Globe and Mail. But customers are not looking yet another homogeneous product or service, so be careful.
Startup Professionals Musings
MAY 23, 2022
These can be as simple as how to handle customer over-payments, or more complex in how to handle the choices every employee may face between conflicting customer and company interests. This is usually an excuse for not developing ethical policies and practices. Business ethics are best left to philosophers and academics.
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Startup Professionals Musings
APRIL 13, 2020
Customer-facing services, like call centers, should rarely be outsourced. You can’t isolate your customers from language idiosyncrasies and culture issues, per reduced customer engagement highlighted a while back by the The Globe and Mail. But customers are not looking yet another homogeneous product or service, so be careful.
Startup Professionals Musings
AUGUST 8, 2014
Customer-facing services, like call centers, should rarely be outsourced. You cant isolate your customers from language idiosyncrasies and empowerment issues, per reduced customer satisfaction highlighted a while back by the Wall Street Journal. core competency entrepreneur near shoring offshoring outsource startup'
socalTECH
DECEMBER 11, 2009
Custom Insurance Programs for Technology Companies. Alvand Solutions - Alvand Solutions (www.alvandsolutions.com) provides world-class technology solutions, professional services and technical training with a focus on Offshore Software Development Management and Enterprise Data Protection. Need office or Tech Space?
Startup Professionals Musings
AUGUST 28, 2019
These can be as simple as how to handle customer over-payments, or more complex in how to handle the choices every employee may face between conflicting customer and company interests. This is usually an excuse for not developing ethical policies and practices. Business ethics are best left to philosophers and academics.
Startup Professionals Musings
SEPTEMBER 9, 2017
These can be as simple as how to handle customer over-payments, or more complex in how to handle the choices every employee may face between conflicting customer and company interests. This is usually an excuse for not developing ethical policies and practices. Business ethics are best left to philosophers and academics.
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