Demand Metrics Satisfaction Technology 
Startup Professionals Musings
SEPTEMBER 22, 2023
Train them fully, give them authority, make them accountable, and tie their pay to customer satisfaction. It must be understandable, written down, and verifiable, with regular measurements and metrics to make it real, benchmarked against the competition. Know your customers intimately. Make your service deliver process “happy.”
Startup Professionals Musings
JANUARY 6, 2021
Ongoing momentum requires a move to mainstream, or even late adopters, who demand simplicity in your base function. It’s important to define your growth strategy, document it, communicate it to your team, and align metrics and employee rewards to target goals. Your long-term success and satisfaction depends on it.
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Startup Professionals Musings
FEBRUARY 28, 2020
Instead of counting and working more hours, I believe there are better ways to improve your productivity, as well as employee satisfaction, in growing your business: Create relevant result targets for all key employees. In business vernacular, targets are usually called metrics. Evaluate where technology and training can help.
Startup Professionals Musings
JANUARY 8, 2021
Train them fully, give them authority, make them accountable, and tie their pay to customer satisfaction. It must be understandable, written down, and verifiable, with regular measurements and metrics to make it real, benchmarked against the competition. Know your customers intimately. Make your service deliver process “happy.”
Startup Professionals Musings
DECEMBER 27, 2019
My simple answer is that they keep their focus on customers, rather than technology. They present a convincing story that every entrepreneur has the same potential, but most get sidetracked and bogged down by their technology, competitors, and internal organization. Incorporate AI-powered data and metrics systems.
Startup Professionals Musings
JANUARY 10, 2018
Utilize technology and tools for collaboration and sharing. New and better technology is becoming available every day to present dashboards and metrics to show how well processes and empowerment are working, assess workload backlogs, and capture customer feedback and satisfaction.
Startup Professionals Musings
FEBRUARY 22, 2011
They did a series of interviews with CEOs to understand how technology companies create success, and why most fail. As a result, they garner high customer satisfaction rates. Leaders focus first on identifying market problems that exist and can be solved with technology, not just promotion and advertising.
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