nps 
InfoChachkie
MARCH 23, 2015
A company''s Net Promoter Score (NPS) is a beloved metric slavishly tracked and reported by product marketing and customer support executives of both established and nascent enterprises. The higher a company’s NPS, allegedly the higher its customer satisfaction. Turning Promoters Into Profits. Wrong Question.
InfoChachkie
NOVEMBER 18, 2010
Net Promoter Scores (NPS) are the darling of many Big Dumb Company (BDC) product marketing and customer support executives. The higher your company’s NPS, allegedly the higher your customer satisfaction. Rather than blindly follow this advice, consider measuring your NPS after unpleasant customer interactions, via a web form.
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InfoChachkie
NOVEMBER 18, 2010
Net Promoter Scores (NPS) are the darling of many Big Dumb Company (BDC) product marketing and customer support executives. The higher your company’s NPS, allegedly the higher your customer satisfaction. Rather than blindly follow this advice, consider measuring your NPS after unpleasant customer interactions, via a web form.
Xconomy
APRIL 2, 2019
According to NPS Benchmarks, Read more » Reprints | Share: UNDERWRITERS AND PARTNERS. PC magazine recently released its 2019 Readers’ Choice Awards and Apple finished #1 for Laptops, Desktop PCs, and Tablets.
Startup Professionals Musings
AUGUST 4, 2017
One metric now commonly used is called the Net Promoter® Score (NPS). The formula for the Net Promoter® Score is the percentage of customers who are detractors, subtracted from the percentage who are promoters (NPS=P-D). Legendary companies like Amazon and Costco operate with an NPS between 50 to 80 percent.
Startup Professionals Musings
APRIL 26, 2015
One metric now commonly used is called the Net Promoter® Score (NPS). The formula for the Net Promoter® Score is the percentage of customers who are detractors, subtracted from the percentage who are promoters (NPS=P-D). Legendary companies like Amazon and Costco operate with an NPS between 50 to 80 percent.
Startup Professionals Musings
MARCH 11, 2014
One new metric now commonly used is called the Net Promoter® Score (NPS). The formula for the Net Promoter® Score is the percentage of customers who are detractors, subtracted from the percentage who are promoters (NPS=P-D). Legendary companies like Amazon and Costco operate with an NPS between 50 to 80 percent.
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