Startup Professionals Musings

JUNE 17, 2016

For too many small businesses, customer service is still seen as a “burden.” The proper time to put a formal program in place to improve your customer experience, with measurements of both cost and value, is before your first product or service hits the market. Carey School of Business. Measure support against competitors.

Customer 56

Customer Custom Startup Satisfaction 56

socalTECH

DECEMBER 9, 2008

We've built our revenue and buying model such that we only charge advertisers when they get a customer--or whatever the equivalent of customer for them is, such as is filling out a form to get a sample. How much of your business is technology versus service? It's really a high touch service. It's a whole different thing.

Advertising 100

Advertising Beverly Hills Networking Customer 100

socalTECH

DECEMBER 9, 2008

We've built our revenue and buying model such that we only charge advertisers when they get a customer--or whatever the equivalent of customer for them is, such as is filling out a form to get a sample. How much of your business is technology versus service? It's really a high touch service. It's a whole different thing.

Advertising 100

Advertising Beverly Hills Networking Customer 100

Startup Professionals Musings

DECEMBER 24, 2014

Startups that sell innovative new products seem to get all the attention these days, but services may be the quicker way to larger profits and faster growth. If you think about it, services make more sense in this social media age where relationships, personalization, and interaction are king. Advisory services. Everybody wins.

Services 101

Services Startup Outsource Technical Support 101