Your Customer Success Team Is Focusing On The Wrong Definition Of Success
InfoChachkie
AUGUST 22, 2016
I had the honor of moderating a panel of three SaaS CEOs who have collectively raised nearly $40 million of venture capital and are on their way to breakout success: Reed Shaffner of Workpop , Jerry Jao of Retention Science and Ara Mahdessian from ServiceTitan. Many companies create customer success teams to onboard and upsell customers.
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