Startup Professionals Musings

JANUARY 5, 2020

Customer expectations of a relationship and personalization are stretching every business today, and pervasive use and confidence in social media by customers can override all your image building and marketing messages. Supplement this feedback with more formal modern satisfaction surveys, like the Net Promoter Score.

Customer 133

Customer Custom Social Media Startup 133

Startup Professionals Musings

DECEMBER 22, 2021

In this age of instant and global communication via social media and the Internet, I see more and more evidence that delighted customers should be your top priority. Business and customer satisfaction data measurements are required, in addition to subjective assessments of team progress, tradeoffs, and investment decisions.

Customer 114

Customer Custom Satisfaction Metrics 114

Startup Professionals Musings

NOVEMBER 6, 2020

With most small businesses set up as sole proprietorships or LLCs ( Limited Liability Corporations ), net income flows more directly into your personal income. This can be a key source of personal satisfaction, as well as the ultimate success factor and legacy. Personal income is related to operations versus equity.

Statistics 124

Statistics Equity Satisfaction Entrepreneur 124

Startup Professionals Musings

MARCH 17, 2017

People follow influencers on social media to find what they buy, who they vote for, and which social causes they support. Actively participating in social media is the place to start, including blogging and positively responding to customer feedback, to build a growing crowd of followers.

Social Media 58

Social Media Customer Custom Entrepreneur 58

Startup Professionals Musings

FEBRUARY 8, 2015

Many startups and mature businesses have not yet accepted the fact that customer satisfaction and loyalty in this “always connected” age are about more than product and service quality. But to engender loyalty, you have to be delivering a good experience and keeping satisfaction high. Customer upsell: Sell more to existing customers.

Customer 100

Customer Custom Satisfaction Social Media 100

Startup Professionals Musings

OCTOBER 11, 2013

Many startups and mature businesses have not yet adapted to the fact that customer satisfaction in this “always connected” age is more than product and service quality. But to engender loyalty, you have to be delivering a good experience and keep satisfaction high. Customer upsell, selling more to existing customers.

Customer 97

Customer Custom Satisfaction Social Media 97