Startup Professionals Musings

MARCH 22, 2023

I have personally worked as an employee of large businesses, as well as a partner in new ventures, and found the latter to have more potential for satisfaction. Rather than a focus on salary and perks, your focus is on customers, revenue, and operations. The return and satisfaction were greater than the cost.

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Startup Satisfaction Metrics Customer 111

Startup Professionals Musings

SEPTEMBER 15, 2023

Many people believe that new ideas are the critical element of innovation, but in my experience as a mentor and investor, long-term business success is more about implementation than ideas. Search for customer pain rather than high margins. New customers don’t see incremental improvements.

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Artificial Inteligence Ideas Satisfaction Customer 114

Startup Professionals Musings

MAY 31, 2023

These haven’t changed much over the years, but still seem to be often overlooked by business professionals and leaders in their haste to keep up with peers, competitors, and customers in today’s volatile environment. Timely follow-up on customer and team member requests. Stretch here also increases job satisfaction.

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Startup Satisfaction Technical Review Ideas 121

Startup Professionals Musings

AUGUST 30, 2023

Listen to your team, mentors, and customers to recognize real successes and failures, and surround yourself with people who can fill in the gaps. Allocate your time and resources to customer expectations and competitor challenges. Marty Zwilling First published on Inc.com on 08/16/2023

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Startup Professionals Musings

JANUARY 18, 2023

Customer service has traditionally been focused on the resolution of complaints , primarily after a transaction. My recommendations always include adopting a customer mindset, as well as the following steps: Accept today’s definition of relevant customer support. Treat every customer exceptionally before they complain.

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Competition Services Customer Custom 109

Startup Professionals Musings

AUGUST 25, 2023

Based on my own experience as a mentor and angel investor, I find that as many as ninety percent of startups fail in the first five years, despite their best efforts. These are necessary to attract customers, investors, and give you a line of defense with competitors. Test your plan to get feedback from real customers.

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Social Media Metrics Media Tool 98

Startup Professionals Musings

OCTOBER 13, 2023

Yet I find in my mentoring practice that more and more team members prefer the human-centered approach and respond with more engagement and commitment. This promotes more psychological safety, better relationships, and allows all to work effectively in uncomfortable situations with customers and peers.

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Case Study Study Startup Examples 112