Startup Professionals Musings

JANUARY 8, 2021

Chip Bell and Ron Zemke, who are experts in this area, provide some of the best specific insights I’ve seen, in the classic book “ Managing Knock Your Socks Off Service.” Train them fully, give them authority, make them accountable, and tie their pay to customer satisfaction. Know your customers intimately.

Startup 154

Startup Training Customer Custom 154

Startup Professionals Musings

FEBRUARY 8, 2015

Many startups and mature businesses have not yet accepted the fact that customer satisfaction and loyalty in this “always connected” age are about more than product and service quality. But to engender loyalty, you have to be delivering a good experience and keeping satisfaction high. Marketing-driven customer acquisition.

Customer 100

Customer Custom Satisfaction Social Media 100

Startup Professionals Musings

OCTOBER 11, 2013

Many startups and mature businesses have not yet adapted to the fact that customer satisfaction in this “always connected” age is more than product and service quality. But to engender loyalty, you have to be delivering a good experience and keep satisfaction high. Marketing-driven customer acquisition.

Customer 97

Customer Custom Satisfaction Social Media 97

Startup Professionals Musings

APRIL 4, 2015

Many soon find that what you do in a personal context doesn’t necessarily translate to your business, and measuring business value is quite different from measuring personal satisfaction. Don’t forget the metrics and analytics. Never “sell” or push out your message like conventional advertising.

Social Media 108

Social Media Media Startup Tips 108

Startup Professionals Musings

FEBRUARY 22, 2011

Here is a summary of seven maxims that I excerpted from their e-book, which you can use in your startup and every entrepreneurial initiative: Work as a trusted customer advisor. As a result, they garner high customer satisfaction rates. But we all know that looking both ways first can save your life. Marketing with a big “M.”

Startup 93

Startup Organization Customer Custom 93

Startup Professionals Musings

MAY 1, 2012

Here is a summary of seven maxims that I excerpted from their e-book, which you can use in your startup and every entrepreneurial initiative: Work as a trusted customer advisor. As a result, they garner high customer satisfaction rates. But we all know that looking both ways first can save your life. Marketing with a big “M.”

Customer 89

Customer Custom Organization Summary 89

Startup Professionals Musings

JUNE 21, 2013

Chip Bell and Ron Zemke, who are experts in this area, provide some of the best specific insights I’ve seen, in their book “ Managing Knock Your Socks Off Service.” Train them fully, give them authority, make them accountable, and tie their pay to customer satisfaction. Know your customers intimately.

Customer 92

Customer Custom Startup Services 92

Startup Professionals Musings

FEBRUARY 17, 2010

Here is a summary of seven maxims that I excerpted from their e-book, which you can use in your startup and every entrepreneurial initiative: Work as a trusted customer advisor. As a result, they garner high customer satisfaction rates. But we all know that looking both ways first can save your life. Marketing with a big “M.”

Organization 89

Organization Customer Custom Summary 89