Startup Professionals Musings

AUGUST 16, 2019

Most businesses spend big money testing their brand logo, catchy marketing phrases, and demographics, but spend little time training and validating that their employees can and do deliver exceptional experiences to their customers. Gregg Lederman, in his classic book, “ ENGAGED!: They have to out-behave and outperform your competition.

Customer 84

Customer Custom Training Satisfaction 84

Startup Professionals Musings

JUNE 11, 2023

For decades, efforts to satisfy customers have been built around demographics – capitalizing on race, ethnicity, gender, income, and other attributes. Customer personalities define customer experience, and sets what they love, and what they hate. There is no one set of exceptional experiences that will work for all customers.

Customer 131

Customer Custom Social Media Training 131

Startup Professionals Musings

NOVEMBER 6, 2022

Unfortunately, in mature companies, a larger and larger percentage of employees forget company survival and customers as the objectives, and focus only on their own personal gain. Risks to the business drift off their radar screen, resulting in poor business decisions, as well as less job satisfaction and declining professional success.

Satisfaction 147

Satisfaction Organization Customer Custom 147

Startup Professionals Musings

NOVEMBER 17, 2018

For decades, efforts to satisfy customers have been built around demographics – capitalizing on race, ethnicity, gender, income, and other attributes. Customer personalities define customer experience, and sets what they love, and what they hate. There is no one set of exceptional experiences that will work for all customers.

Customer 100

Customer Custom Social Media Training 100

Startup Professionals Musings

OCTOBER 4, 2023

Most entrepreneur that fail are quick to offer a litany of constraints that caused their demise – not enough money, time, customers, or support from the right players. Subtraction leads to simplicity, better usability, and easier education of your customers. It allows them turn resource constraints into stunning new businesses.

Resource 112

Resource Ideas Competition Entrepreneur 112

Startup Professionals Musings

OCTOBER 31, 2022

Trying to do everything is a sure way to maximize stress, lower job satisfaction, and minimize productivity. If you are not sure of your best fit, like many people I know, I just found help in a new book, “ The 6 Types of Working Genius ,” by Patrick Lencioni. In my experience, competition is the biggest challenge here.

Activity 108

Activity Satisfaction Metrics Startup 108

Startup Professionals Musings

SEPTEMBER 3, 2023

Whether you are an entrepreneur starting a new business, or a corporate executive seeking to revitalize a mature business, the challenge is the same – to become the obvious choice within the hearts and minds of your customers, your employees, and your chosen communities. Seek out only the best potential partners and customer leaders.

Company 116

Company Companies Customer Custom 116

Startup Professionals Musings

JANUARY 8, 2021

Most leaders agree that poor customer service is a business killer today, in terms of lost customers, reduced profits, and low morale. Yet the average perception of customer experience has not improved. You have to start with hiring only people who are willing and able to make serious customer service happen.

Startup 154

Startup Training Customer Custom 154

Startup Professionals Musings

DECEMBER 29, 2014

Most businesses spend big money testing their brand logo, catchy marketing phrases, and demographics, but spend little time training and validating that their employees can and do deliver memorable experiences to their customers. Gregg Lederman, in his recent book, “ ENGAGED!: They have to out-behave and outperform your competition.

Customer 106

Customer Custom Training Satisfaction 106

Startup Professionals Musings

AUGUST 27, 2017

Most businesses spend big money testing their brand logo, catchy marketing phrases, and demographics, but spend little time training and validating that their employees can and do deliver memorable experiences to their customers. Gregg Lederman, in his classic book, “ ENGAGED!: They have to out-behave and outperform your competition.

Customer 69

Customer Custom Training Satisfaction 69

Startup Professionals Musings

OCTOBER 22, 2016

For decades, efforts to satisfy customers have been built around demographics – capitalizing on race, ethnicity, gender, income, and other attributes. Customer personalities define customer experience, and sets what they love, and what they hate. There is no one set of exceptional experiences that will work for all customers.

Customer 97

Customer Custom Social Media Training 97

Startup Professionals Musings

SEPTEMBER 15, 2021

But very quickly, it is becoming obvious to startups that the value and satisfaction exceeds the costs. Even without B-Corp status, entrepreneurs are speaking out more on the positives to support business models that benefit not just shareholders, but customers, workforce, the environment, and the greater community.

Startup 149

Startup Organization Customer Custom 149

Startup Professionals Musings

JUNE 25, 2023

A common initiative I hear from business owners today is their effort to improve the customer experience. To achieve real growth, business leaders need to improve both employee as well as customer experiences. Flexible – listen to allow flex hours and customization. Proactive – timely communication to build trust.

Customer 113

Customer Custom Training Tool 113

Startup Professionals Musings

SEPTEMBER 1, 2013

Most businesses spend big money testing their brand logo, catchy marketing phrases, and demographics, but spend little time training and validating that their employees can and do deliver memorable experiences to their customers. Gregg Lederman, in his latest book, “ ENGAGED!: They have to outbehave and outperform your competition.

Customer 97

Customer Custom Training Satisfaction 97

Startup Professionals Musings

SEPTEMBER 4, 2023

Today’s business mantra must be “Take care of your people and they will take care of your customers.” Once a product-first, customer-second, and employee-last culture is set, it is extremely hard to change. As well, you need to focus externally on getting feedback from customers, suppliers, and competitors. Marty Zwilling

Organization 108

Organization Startup Satisfaction Customer 108

Startup Professionals Musings

DECEMBER 20, 2020

Whether you are an entrepreneur starting a new business, or a corporate executive seeking to revitalize a mature business, the challenge is the same – to become the obvious choice within the hearts and minds of your customers, your employees, and your chosen communities. Seek out only the best potential partners and customer leaders.

Customer 167

Customer Custom Satisfaction Marketing 167

Startup Professionals Musings

JULY 30, 2023

Incidentally, if you never thought of yourself as being an A-Player employee, you probably will struggle even more in the competitive entrepreneur world. Every business purpose must be customer-centric and even altruistic. In this highly competitive world, no growth means falling behind, as a business or in your career.

Entrepreneur 85

Entrepreneur Customer Custom Competition 85

Startup Professionals Musings

SEPTEMBER 27, 2021

Today’s business world has become totally customer driven, so customer-centric and people abilities really make the difference between winners and losers. I found these required attributes outlined well in the classic book, “ Customer Service the Sandler Way ,” by customer care expert Anne MacKeigan.

Startup 135

Startup Customer Custom Tool 135

Startup Professionals Musings

JANUARY 23, 2021

Most entrepreneur that fail are quick to offer a litany of constraints that caused their demise – not enough money, time, customers, or support from the right players. Subtraction leads to simplicity, better usability, and easier education of your customers. It allows them turn resource constraints into stunning new businesses.

Startup 164

Startup Resource Entrepreneur Competition 164

Startup Professionals Musings

FEBRUARY 10, 2020

Unfortunately, in mature companies, a larger and larger percentage of employees forget company survival and customers as the objectives, and focus only on their own personal gain. Risks to the business drift off their radar screen, resulting in poor business decisions, as well as less job satisfaction and declining professional success.

Satisfaction 124

Satisfaction Organization Customer Custom 124

Startup Professionals Musings

NOVEMBER 9, 2020

Incidentally, if you never thought of yourself as being an A-Player employee, you probably will struggle even more in the competitive entrepreneur world. Every business purpose must be customer-centric and even altruistic. In this highly competitive world, no growth means falling behind, as a business or in your career.

Entrepreneur 159

Entrepreneur Customer Custom Competition 159

Startup Professionals Musings

AUGUST 1, 2022

I’m not an expert on leadership, so I am always on the lookout for specific development guidance, such as the classic book, “ Leadership Results ,” by the well-known leadership coach and business psychologist, Sebastian Salicru. Good entrepreneurs can make a success from almost any business idea, through a following of partners and customers.

Capital 114

Capital Coach Satisfaction Ideas 114

Startup Professionals Musings

DECEMBER 5, 2020

No matter what people may proclaim, everyone in business is looking to achieve the highest possible level of satisfaction and financial success in their career. I saw these highlighted well in a classic book, “ Get Smart! ” Corporate thinkers often become preoccupied with doing their jobs and following rules, not pleasing customers.

Entrepreneur 117

Entrepreneur Sales Customer Custom 117

Startup Professionals Musings

JUNE 21, 2013

Most leaders agree that poor customer service is a business killer today, in terms of lost customers, reduced profits, and low morale. Yet the average perception of customer experience continues to decline. You have to start with hiring only people who are willing and able to make serious customer service happen.

Customer 92

Customer Custom Startup Services 92

Startup Professionals Musings

APRIL 6, 2022

You won’t often find that recommended by consultants, so I was pleasantly surprised to see the key points highlighted in a new book, “ Self-Made Boss ,” by Jackie Reses and Lauren Weinberg. Even a successful bigger business will bring additional responsibilities, new competition, and more demands on your time.

Satisfaction 92

Satisfaction Training Customer Custom 92

Startup Professionals Musings

DECEMBER 14, 2020

Today’s business mantra must be “Take care of your people and they will take care of your customers.” Once a product-first, customer-second, and employee-last culture is set, it is extremely hard to change. As well, you need to focus externally on getting feedback from customers, suppliers, and competitors. Marty Zwilling.

Organization 160

Organization Startup Entrepreneur Satisfaction 160

Startup Professionals Musings

NOVEMBER 25, 2022

I recently found a wealth of practical guidance on how to build a perseverance mindset and use it to overcome adversity, break through barriers, and keep moving forward to success, in a new book, “ Win When They Say You Won’t ,” by Daphne Jones. A first step is empowering yourself to achieve success and feel satisfaction from doing your job.

Startup 122

Startup Satisfaction Summary Coach 122

Startup Professionals Musings

JUNE 15, 2022

These entrepreneurs find it hard to respect customers or team members, and their ventures usually fail. As a team member, low self-esteem leads to low confidence, poor productivity, and no job satisfaction. Identify and redirect unhealthy competition and comparisons. Fortunately, both can be fixed. Make you the base, not others.

Startup 101

Startup Satisfaction Entrepreneur Competition 101

Startup Professionals Musings

MAY 23, 2021

Others are really marketers out to make money fast, and believe that they can entice customers to any offering. A few years ago, I first saw an interesting step in that direction via the classic book “ Entrepreneurial DNA ,” by Joe Abraham , with his assessment web site. External forces (competitors and customers). Opportunist.

Entrepreneur 134

Entrepreneur Framework Mentor Web 134

Startup Professionals Musings

APRIL 4, 2021

Jan Yager, a recognized expert on the subject of time management, addressed this issue in the classic edition of her book, “ Work Less, Do More: The 14-Day Productivity Makeover.” This is the pain of the endless stream of email, phone calls, and daily crises which prevent any really important accomplishments, like closing customers.

Product 153

Product Email Customer Custom 153

Startup Professionals Musings

MAY 2, 2022

They are not having the impact they expected, and they are not feeling the personal satisfaction they need for next level motivation. Embrace the real you as your competitive advantage. Your team will quickly sense your insights and sincerity , leading to greater impact and satisfaction by everyone.

Entrepreneur 90

Entrepreneur Satisfaction Coach Mentor 90

Startup Professionals Musings

DECEMBER 19, 2022

Indeed, there are many self-assessment tools available online, but I was more impressed with insights provided in a classic book “ What Motivates Me: Put Your Passions to Work ,” by Adrian Gostick and Chester Elton. People see you as great for demanding customers and team bonding. You are driven to compete and win in the marketplace.

Entrepreneur 110

Entrepreneur Organization Customer Custom 110

Startup Professionals Musings

NOVEMBER 5, 2022

For an in-depth study of the pros and cons of a bossless environment, I found a new book, “ Why Managers Matter ,” by management scholars Nicolai Foss and Peter Klein. They are more sensitive to customer needs and see peer collaboration as the most effective decision process. Office jobs and communication technology have evolved.

Outsource 133

Outsource Training Organization Social Media 133

Startup Professionals Musings

FEBRUARY 24, 2020

While this approach appears to cost more on the surface, it often actually costs you less, when you consider the hidden costs of rework, poor customer satisfaction, employee management, and training required. Direct customer-facing non-technical roles should be the last ones outsourced.

Outsource 123

Outsource Startup Technical Review Training 123

Startup Professionals Musings

APRIL 8, 2019

Image via Wikipedia The challenge for all of us in business is to improve competitiveness by improving employee productivity and reducing costs. Unfortunately, work and satisfaction have become an oxymoron in many businesses. I believe the only way to improve engagement is to make work more satisfying. No one likes useless work.

Tips 96

Tips Satisfaction Training Mentor 96

Startup Professionals Musings

SEPTEMBER 23, 2018

Today’s business world has become totally customer driven, so customer-centric and people abilities really make the difference between winners and losers. I found these required attributes outlined well in the classic book, “ Customer Service the Sandler Way ,” by customer care expert Anne MacKeigan.

Customer 93

Customer Custom Tool Activity 93

Startup Professionals Musings

SEPTEMBER 19, 2015

Unfortunately, in mature companies, a larger and larger percentage of employees forget company survival and customers as the objectives, and focus only on their own personal gain. Risks to the business drift off their radar screen, resulting in poor business decisions, as well as less job satisfaction and declining professional success.

Entrepreneur 106

Entrepreneur Satisfaction Customer Custom 106