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HelloTech Gets $12.5M

socalTECH

The startup uses college students in order to provide in home technical support, with a focus on older users. The company said its expansion will start with adding services in Orange County, and eventually to a number of other, major metropolitan areas.

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What Would Happen If You Turned Off Email For Just One Day?

Frank Addante

What would your company do if you declared a day without email or instant messenger? Engineers having conversations with people in finance; technical support team members exchanging ideas with product managers. Businesses ran before email. Sure, not as efficiently, but I often wonder if that forced better prioritization.

Email 96
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Solarflare In Distribution Deal

socalTECH

According to Solarflare, El-Gev Electronics will handle pre- and post-sales actiivty and technical support for its products. Solarflare is a developer of 10GBASE-T transceivers and 10 Gigabit Ethernet controllers.

Windward 100
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Innovative Services Are A Huge Boon For Startups

Startup Professionals Musings

Services entrepreneurs can more easily capitalize on the trend to treat each customer personally, whether entrepreneurs be interior designers working from home, marketing consultants, or offering Angie’s List to find the best local handyman. These range from extended warranties, to home delivery and setup, to on-site technical support.

Services 101
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Do Not Obsess On Names – Obsess On Delivering Awesome Customer Value

InfoChachkie

If Smucker’s can annually generate hundreds of millions in sales for a variety of food products, there is little risk that a mediocre company or product name will preclude you from achieving similar success. The value of an ideal name, attached to a product or company that does not deliver an economically viable value proposition, is zero.

Customer 100
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Interview with Cliff Rees, XCast Labs

socalTECH

round of funding from the Pasadena Angels and Frontera Capital for a voice-over-IP service, and we thought we'd talk with Cliff Rees, the firm's CEO, to understand how the firm is different from those many providers. Cliff Rees: We're a software as a solutions company. We wrote our own code, which really distinguishes us.

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