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Playing the Long Game in Venture Capital

Both Sides of the Table

It has historically been the case that VCs would rather fund the promise of 100x in a company with almost no revenue than the reality of a company growing at 50% but doing $20+ million in sales. The abundance of late-stage capital is good for us all. Interim liquidity plus long-term capital gains work really, really well.

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Recurring revenues: Oil or glue?

Berkonomics

Management undertakes a simple exercise of calculating the increased profitability of shutting down all R&D, sales and subordinate operations, and universally notes with shock the high net profit that results – from shutting down all operations except customer service to recurring customers (as in software support operations.).

Sales 296
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Nimble's Jon Ferrara On Retaining And Keeping Customers

socalTECH

This year, we're sponsoring the Recurring Revenue Conference (www.recurringrevenueconference.com), presented by Sutton Capital Partners. What's the biggest lesson you've learned about retaining and keeping your customers using the subscription model? How does customer service tie into all of this?

Custom 166
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LA’s Replicated looks to increase R&D and hiring for its operations management software after raising $25 million

TechCrunch LA

The Los Angeles-based operations and security management software service, Replicated has raised $25 million to ramp up its staffing and scale its sales and marketing efforts. The funding, which was led by Two Sigma Ventures and included existing investors like Plexo Capital, Amplify, and BoldStart values the company at over $100 million.

Software 224
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Your Customer Success Team Is Focusing On The Wrong Definition Of Success

InfoChachkie

I had the honor of moderating a panel of three SaaS CEOs who have collectively raised nearly $40 million of venture capital and are on their way to breakout success: Reed Shaffner of Workpop , Jerry Jao of Retention Science and Ara Mahdessian from ServiceTitan. He started by stating, “We track customer success.”

Custom 100
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TrackStreet Takes $5.1M For Brand Protection

socalTECH

According to the company, the round--a Seed-2 funding--was led by Okapi Capital, and also included The Cove Fund, Early Light Ventures, SaaS Venture Capital, and Stage Venture Partners and Brad Perry (co-founder of Dealer Socket), along with others. in a funding round. The founder and CEO of TrackStreet is Andrew Schydlowsky.

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MindTouch Picks Up $12M For Customer Self Service Software

socalTECH

San Diego-based MindTouch , a developer of software-as-a-service tools to help companies create self-service, customer support sites, has raised $12M in a Series A funding. The funding came from PeakSpan Capital, along with SK Ventures and SAP SE.

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