Coach Competition Customer Presentation 
Startup Professionals Musings
JUNE 12, 2019
Much has been written recently about the requirement to focus today on the total customer experience, as a competitive edge or even for survival. The challenge I hear from savvy business owners and entrepreneurs operating on a shoestring is that providing a superior customer experience costs money.
Startup Professionals Musings
MAY 11, 2022
The hard part is providing the leadership required to align and motivate all the constituents and players – from engineers, to investors, vendors, and ultimately customers. Works with other team members on mutual aspirations (coach metaphor). Evolve from guru to guide, and coaching others to find answers for themselves.
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Startup Professionals Musings
JANUARY 23, 2022
In addition, today’s customers judge a company by perceived people relationships through social media, phone conversations, and sales experiences. Customers demand more engagement and flexibility. People-centric leaders drive ownership and engagement down to their customer-facing team members.
Startup Professionals Musings
FEBRUARY 1, 2023
In my experience advising businesses, large and small, I have often been surprised by the level of complacency and general malaise I find in the ranks, with a resultant direct loss of productivity and competitiveness. In addition to the right words, be sure you present the right body language. Develop metrics to monitor work intensity.
Startup Professionals Musings
AUGUST 17, 2019
The hard part is providing the leadership required to align and motivate all the constituents and players – from engineers, to investors, vendors, and ultimately customers. Works with other team members on mutual aspirations (coach metaphor). Evolve from guru to guide, and coaching others to find answers for themselves.
Startup Professionals Musings
DECEMBER 6, 2020
These days, customers as well as team members, need to be able to relate to a higher purpose for your business, such as protecting the environment, or helping the disadvantaged. Be sure to tie changes back to the “why” – customer value, business objectives, and competition. Publicly reward risk taking and new ideas.
Startup Professionals Musings
APRIL 22, 2019
In addition, today’s customers judge a company by perceived people relationships through social media, phone conversations, and sales experiences. Customers demand more engagement and flexibility. People-centric leaders drive ownership and engagement down to their customer-facing team members.
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