Startup Professionals Musings

DECEMBER 13, 2020

Having the best solution is a good start these days, but a solution alone is no longer enough to keep customer attention and loyalty. Michelli, with inspiring stories on how one well-known company, Mercedes-Benz, made the transition and is profiting as a result. Tie customer experience to all compensation and recognition.

Customer 168

Customer Custom Services Startup 168

Startup Professionals Musings

SEPTEMBER 16, 2020

For decades, efforts to satisfy customers have been built around demographics – capitalizing on race, ethnicity, gender, income, and other attributes. Customer personalities define customer experience, and sets what they love, and what they hate. There is no one set of exceptional experiences that will work for all customers.

Customer 158

Customer Custom Social Media Satisfaction 158

Startup Professionals Musings

JUNE 23, 2021

Yet, as a business consultant, I often find minimal focus on improving employee engagement and assessing their customer-facing performance. For example, I commonly see metrics to keep track of revenue per employee, overtime, and absenteeism, but I don’t often see measures of overall customer satisfaction with individual employees.

Customer 147

Customer Custom Technical Review Metrics 147

Startup Professionals Musings

DECEMBER 22, 2021

As I talk to many of you in my role as business advisor, I still often hear the concern for maximum return to the business and stakeholders, more than a passion for sustainably enriching the lives of your customers and team. This applies to your own team, as well as customers. Make every customer experience memorable.

Customer 114

Customer Custom Satisfaction Metrics 114

Startup Professionals Musings

SEPTEMBER 25, 2020

The world keeps changing, and visible business strategies that worked well in the past, including being the premium brand or low price producer, simply don’t get the customer loyalty they once did. Today, customers are looking for real relationships, a memorable shopping experience, and satisfaction of a higher purpose.

Customer 133

Customer Custom Satisfaction Examples 133

Startup Professionals Musings

AUGUST 16, 2019

Most businesses spend big money testing their brand logo, catchy marketing phrases, and demographics, but spend little time training and validating that their employees can and do deliver exceptional experiences to their customers. They have to out-behave and outperform your competition. No more gamed employee satisfaction surveys.

Customer 84

Customer Custom Training Satisfaction 84

Startup Professionals Musings

OCTOBER 9, 2020

The traditional model for hiring permanent employees who can grow their career with your company just doesn’t work, and can jeopardize your business before it even gets traction. Many successful new companies have moved more to self-management, or decentralizing the decision-making with few managers.

Competition 168

Competition Startup Demand Training 168

Startup Professionals Musings

NOVEMBER 6, 2022

Unfortunately, in mature companies, a larger and larger percentage of employees forget company survival and customers as the objectives, and focus only on their own personal gain. People in larger organizations move away from day-to-day contact with the end customer, and focus becomes company internal and isolated.

Satisfaction 147

Satisfaction Organization Customer Custom 147

SoCal Tech Calendar

MAY 10, 2012

Wednesday, May 16, 2012 -- Custom Software. Today, companies need every edge they can get to strive in our current competitive marketplace. For many companies, custom software provides the edge they need. Unique to your company. Custom developed software can provide all that and more.

Customer 100

Customer Custom TechBiz Software 100

Startup Professionals Musings

NOVEMBER 17, 2018

For decades, efforts to satisfy customers have been built around demographics – capitalizing on race, ethnicity, gender, income, and other attributes. Customer personalities define customer experience, and sets what they love, and what they hate. There is no one set of exceptional experiences that will work for all customers.

Customer 100

Customer Custom Social Media Training 100

Startup Professionals Musings

JUNE 11, 2023

For decades, efforts to satisfy customers have been built around demographics – capitalizing on race, ethnicity, gender, income, and other attributes. Customer personalities define customer experience, and sets what they love, and what they hate. There is no one set of exceptional experiences that will work for all customers.

Customer 131

Customer Custom Social Media Training 131

Startup Professionals Musings

MARCH 22, 2012

You hear a lot of talk these days about the importance of customer satisfaction, but customer loyalty is the real win. A satisfied customer is necessary, but not sufficient, to be a loyal customer who will come back repeatedly, refer their friends and family to you, and be faithful even when your price is not the lowest.

Customer 104

Customer Custom Startup Competition 104

Startup Professionals Musings

DECEMBER 29, 2014

Most businesses spend big money testing their brand logo, catchy marketing phrases, and demographics, but spend little time training and validating that their employees can and do deliver memorable experiences to their customers. They have to out-behave and outperform your competition. Keep your team happy to create engaged customers.

Customer 106

Customer Custom Training Satisfaction 106

Startup Professionals Musings

AUGUST 27, 2017

Most businesses spend big money testing their brand logo, catchy marketing phrases, and demographics, but spend little time training and validating that their employees can and do deliver memorable experiences to their customers. They have to out-behave and outperform your competition. Keep your team happy to create engaged customers.

Customer 69

Customer Custom Training Satisfaction 69

Startup Professionals Musings

JANUARY 8, 2021

Most leaders agree that poor customer service is a business killer today, in terms of lost customers, reduced profits, and low morale. Yet the average perception of customer experience has not improved. You have to start with hiring only people who are willing and able to make serious customer service happen.

Startup 154

Startup Training Customer Custom 154

Startup Professionals Musings

DECEMBER 20, 2020

More than ever before, people want to buy from, work for, and invest in companies that matter. Your company and team members have to be seen as going above and beyond to solve the problems of internal and external customers. Seek out only the best potential partners and customer leaders.

Customer 167

Customer Custom Satisfaction Marketing 167

Startup Professionals Musings

APRIL 29, 2023

With services, scaling the business often implies cloning yourself, since you are the intellectual property and the competitive advantage. For example, both need to provide exemplary customer service, build customer loyalty, and provide real value for a competitive price. The customer experience is more than the service.

Startup 111

Startup Training Services Writing 111

Startup Professionals Musings

SEPTEMBER 1, 2013

Most businesses spend big money testing their brand logo, catchy marketing phrases, and demographics, but spend little time training and validating that their employees can and do deliver memorable experiences to their customers. They have to outbehave and outperform your competition. Keep your team happy to create engaged customers.

Customer 97

Customer Custom Training Satisfaction 97

Startup Professionals Musings

OCTOBER 22, 2016

For decades, efforts to satisfy customers have been built around demographics – capitalizing on race, ethnicity, gender, income, and other attributes. Customer personalities define customer experience, and sets what they love, and what they hate. There is no one set of exceptional experiences that will work for all customers.

Customer 97

Customer Custom Social Media Training 97

Startup Professionals Musings

OCTOBER 6, 2023

Others schedule exhaustive training sessions for everyone on the team, including showcase customers, to make sure that everyone paints a consistent picture. Due diligence always involves on-site visits, informal discussions with any or all members of the team, vendors, and good customers as well as bad. Traction in the marketplace.

Technical Review 118

Technical Review Startup Satisfaction Invest 118

Startup Professionals Musings

SEPTEMBER 15, 2021

But very quickly, it is becoming obvious to startups that the value and satisfaction exceeds the costs. I believe this option will continue to spread to other companies, states and countries. Startups can use social responsibility as a competitive advantage. Social responsibility opens the door to a broader customer base.

Startup 149

Startup Organization Customer Custom 149

Startup Professionals Musings

JUNE 25, 2023

A common initiative I hear from business owners today is their effort to improve the customer experience. To achieve real growth, business leaders need to improve both employee as well as customer experiences. Flexible – listen to allow flex hours and customization. Proactive – timely communication to build trust.

Customer 113

Customer Custom Training Tool 113

Startup Professionals Musings

JANUARY 29, 2021

Obviously, both are required for a company to stay healthy and growing. Here are the key reasons that I recommend that aspiring leaders focus on people before process: Customers judge the business by the people quality. People-centric leaders realize that the right motivated and accountable people are their real competitive advantage.

Satisfaction 154

Satisfaction Demand Resource Competition 154

Startup Professionals Musings

JULY 13, 2022

You may feel good when that first burst of customers arrives, but don’t assume that “ word of mouth ” and those early adopters will grow your business to match your dreams of success. In these days of global competition via multiple channels, you need continuous marketing to find more customers. They won’t find you.

Technical Review 142

Technical Review Social Media Conference Customer 142

Startup Professionals Musings

AUGUST 3, 2020

With services, scaling the business often implies cloning yourself, since you are the intellectual property and the competitive advantage. For example, both need to provide exemplary customer service, build customer loyalty, and provide real value for a competitive price. The customer experience is more than the service.

Startup 174

Startup Training Services Writing 174

Startup Professionals Musings

APRIL 18, 2021

If there are financial anomalies, or someone on the team doesn’t know the current strategy, or is unhappy with you or the company, the investment will be jeopardized. Call a company meeting to communicate what is happening, and why. Contact key vendors and existing customers. Don’t surprise the team. Size of the market.

Technical Review 152

Technical Review Startup Satisfaction Summary 152

Startup Professionals Musings

SEPTEMBER 4, 2023

Creating the right company culture must be a top priority of every entrepreneur and business leader. Today’s business mantra must be “Take care of your people and they will take care of your customers.” Once a product-first, customer-second, and employee-last culture is set, it is extremely hard to change. Marty Zwilling

Organization 108

Organization Startup Satisfaction Customer 108

Startup Professionals Musings

DECEMBER 10, 2022

Another example is Facebook , maintaining motivation with food, stock options, collaborative office space, an on-site laundry, and a competitive atmosphere that fosters personal growth and learning with great benefits. Your team members follow your actions on integrity and follow-through, much more than any written company policy.

Examples 145

Examples Mentor Activity Product 145

Startup Professionals Musings

JUNE 30, 2021

By definition, all of you entrepreneurs are leaders, by taking the initiative to start a new company. Johnson accepted full company accountability on Twitter for a racial profiling incident at a Starbucks in Philadelphia. A community requires two-way communication and respect – including advisors, partners, and customers.

Coach 162

Coach Startup Resource Competition 162

Startup Professionals Musings

APRIL 25, 2012

Porter proposed his Five Forces framework for analyzing the competitive environment which I think makes even more sense today. Every existing business, as well as every startup, needs to reassess their product or service in the context of these five forces: Intensity of competitive rivalry. Bargaining power of customers.

Competition 94

Competition Startup Pricing Framework 94

Startup Professionals Musings

JULY 30, 2023

Incidentally, if you never thought of yourself as being an A-Player employee, you probably will struggle even more in the competitive entrepreneur world. Every business purpose must be customer-centric and even altruistic. In this highly competitive world, no growth means falling behind, as a business or in your career.

Entrepreneur 85

Entrepreneur Customer Custom Competition 85

Startup Professionals Musings

DECEMBER 5, 2020

No matter what people may proclaim, everyone in business is looking to achieve the highest possible level of satisfaction and financial success in their career. Entrepreneurial thinking in a corporate environment brings many positive career opportunities to the table, and many advantages to your company.

Entrepreneur 117

Entrepreneur Sales Customer Custom 117

TechCrunch LA

MARCH 3, 2020

It turns out the virtual and augmented reality companies aren’t dead — as long as they focus on the enterprise. Cornerstone, which led the Talespin Series B round, will also be partnering with the company to develop human resources training tools in virtual reality. “We Talespin previously raised $5 million in financing.

Training 220

Training Los Angeles Tool Cornerstone OnDemand 220

Startup Professionals Musings

JUNE 21, 2013

Most leaders agree that poor customer service is a business killer today, in terms of lost customers, reduced profits, and low morale. Yet the average perception of customer experience continues to decline. You have to start with hiring only people who are willing and able to make serious customer service happen.

Customer 92

Customer Custom Startup Services 92

Startup Professionals Musings

AUGUST 27, 2023

Everyone in the company must adopt the principles of customer-first focus, agility in responding to change, and constant innovation to improve your processes as well as the solution. Seek customer feedback on ways to improve value and satisfaction. Make customer experience your key priority.

Customer 91

Customer Custom Marketing Startup 91

Startup Professionals Musings

FEBRUARY 10, 2020

Unfortunately, in mature companies, a larger and larger percentage of employees forget company survival and customers as the objectives, and focus only on their own personal gain. People in larger organizations move away from day-to-day contact with the end customer, and focus becomes company internal and isolated.

Satisfaction 124

Satisfaction Organization Customer Custom 124

Startup Professionals Musings

NOVEMBER 9, 2020

Incidentally, if you never thought of yourself as being an A-Player employee, you probably will struggle even more in the competitive entrepreneur world. Every business purpose must be customer-centric and even altruistic. In this highly competitive world, no growth means falling behind, as a business or in your career.

Entrepreneur 159

Entrepreneur Customer Custom Competition 159