Both Sides of the Table

DECEMBER 11, 2022

And then in the late 90’s money crept in, swept in to town by public markets, instant wealth and an absurd sky-rocketing of valuations based on no reasonable metrics. In those years I learned to properly build product, price products, sell products and serve customers. It was a way to make it hard for your competition to compete.

Venture Capital 466

Venture Capital Startup Marketing Pricing 466

Startup Professionals Musings

JANUARY 25, 2016

If you can’t provide a memorable customer experience, your startup won’t survive very long these days. You now need more than loyalty from your customers -- they need to be your best advocates. The days of pushing new and marginal performers into customer service are gone. Every job on your team drives your customer experience.

Customer 55

Customer Custom Startup Coach 55

Startup Professionals Musings

FEBRUARY 8, 2020

Many risks can be managed or calculated to improve growth or provide a competitive edge, while others, like skipping quality checks to save money, are recipes for failure. Investors hate technology solutions looking for a problem, due to the high risk of no customers. Use metrics to measure results of marketing initiatives.

Entrepreneur 129

Entrepreneur Resource Metrics Customer 129

Startup Professionals Musings

AUGUST 19, 2022

Even after many years mentoring entrepreneurs and advising businesses, I continue to be surprised by the primary focus on products and processes, and the often incidental attention to hiring and nurturing the right people. It’s the same for customers and products, where analytics have long proven their value.

Tool 121

Tool Statistics Entrepreneur Metrics 121

Startup Professionals Musings

MARCH 2, 2020

Then, he'll need to patent it and create a plan to show opportunity, competition, and financial projections. In addition, creating a business requires leading and interacting with other people, including partners, investors, and customers. Create a written plan, with target milestones and metrics.

Ideas 126

Ideas Writing Examples Outsource 126

Startup Professionals Musings

SEPTEMBER 30, 2023

Assess who you can get for value and mentoring. These relationships must be nurtured over time, balanced against your personal life, and grow to include major customers, competitors, and potential acquirers. You may be comfortable driving your future based on vision and emotion, or have long been a stickler for details and metrics.

Startup 94

Startup Ideas Metrics Entrepreneur 94

Startup Professionals Musings

OCTOBER 11, 2019

Every entrepreneur and business leader believes that he or she has the full trust of their team and their customers, and in fact most do in the beginning. Unfortunately, many aspiring leaders I mentor are not aware of the signals people are looking for, or are not attuned to the subtleties of their own actions.

Mentor 98

Mentor News Summary Coach 98

Startup Professionals Musings

FEBRUARY 5, 2020

As a mentor to entrepreneurs, I tend to see many of the same obstacles appearing in every new startup, and since I don’t want to appear to be a downer , I’m not sure how to properly warn people ahead of time to be on the alert for these challenges. Funding is depleted before customer sales ramp up. The world today never stands still.

Startup 131

Startup Entrepreneur Examples Customer 131

Startup Professionals Musings

AUGUST 7, 2020

In the short term you need customers to find you at any price, and in the longer term you need revenue, profit, and return loyalty. It’s your job as a leader to be the model high performer, quantify the team view with metrics, and expand awareness to the best outside competition and new tools.

Technical Review 124

Technical Review Layoffs Social Media Metrics 124

Startup Professionals Musings

OCTOBER 8, 2018

As a long-time advisor to entrepreneurs and business owners, I rarely find someone who doesn’t proclaim that the business world is changing rapidly, with new technology, new customer expectations, and new cultures. Others still routinely have phone hold queues for customer contact that can last up to an hour, with no alternative options.

Technical Review 84

Technical Review Customer Custom Startup 84

Startup Professionals Musings

SEPTEMBER 9, 2015

Many risks can be managed or calculated to improve growth or provide a competitive edge, while others, like skipping quality checks to save money, are recipes for failure. Investors hate technology solutions looking for a problem, due to the high risk of no customers. Use metrics to measure results of marketing initiatives.

Startup 115

Startup Resource Metrics Entrepreneur 115

Startup Professionals Musings

JULY 25, 2018

In fact, most see a more direct relationship between customers and their business success, so employee focus by default will end up in third place. Once this product-first, customer-second, and employee-last culture is set, it is extremely hard to change. Establish metrics on the culture, as well as the product. Start today.

Metrics 57

Metrics Startup Netflix Customer 57

Startup Professionals Musings

JANUARY 30, 2017

Yet, in my experience as a mentor to entrepreneurs, the majority of failures I see are related to starting and growing the business, not developing the solution. In fact, I can condense the sum of my business experiences into eight key disciplines: Start with a total and ongoing customer focus. Demonstrate an ongoing sense of urgency.

Ideas 72

Ideas Startup Metrics Entrepreneur 72

Startup Professionals Musings

AUGUST 27, 2014

Many risks can be managed or calculated to improve growth or provide a competitive edge, while others, like skipping quality checks to save money, are recipes for failure. Investors hate technology solutions looking for a problem, due to the high risk of no customers. Use metrics to measure results of marketing initiatives.

Startup 113

Startup Resource Metrics Entrepreneur 113

Startup Professionals Musings

FEBRUARY 17, 2018

Many risks can be managed or calculated to improve growth or provide a competitive edge, while others, like skipping quality checks to save money, are recipes for failure. Investors hate technology solutions looking for a problem, due to the high risk of no customers. Use metrics to measure results of marketing initiatives.

Resource 64

Resource Metrics Entrepreneur Customer 64

Startup Professionals Musings

JULY 13, 2015

The last thing they can afford is to waste any of these, but in my mentoring and coaching activities, I see it happening all too often. Waste in a startup is any activity that spends resources, but creates no value or competitive advantage in the eyes of customers. Then always measure customer results, not work.

Resource 105

Resource Startup Entrepreneur Training 105

Startup Professionals Musings

MAY 30, 2014

The last thing they can afford is to waste any of these, but in my mentoring and coaching activities, I see it happening all too often. Waste in a startup is any activity that absorbs resources, but creates no value or competitive advantage in the eyes of customers. Then always measure customer results, not work.

Entrepreneur 115

Entrepreneur Resource Training Product 115

Startup Professionals Musings

APRIL 1, 2019

Yet I find that most employees I know limit their scope of thinking to the specific role they are assigned, and rarely tune their thinking and results to the following key principles that every business owner can relate to: Connect every action to a business focus on customers. Your career will only grow as the business grows.

Technical Advisors 75

Technical Advisors Startup Satisfaction Customer 75

Startup Professionals Musings

JANUARY 8, 2018

The last thing they can afford is to waste any of these, but in my mentoring and coaching activities, I see it happening all too often. Waste in a startup is any activity that spends resources, but creates no value or competitive advantage in the eyes of customers. Then always measure customer results, not work.

Resource 52

Resource Training Entrepreneur Activity 52

Startup Professionals Musings

DECEMBER 10, 2017

Even after many years mentoring entrepreneurs and advising businesses, I continue to be surprised by the primary focus on products and processes, and the often incidental attention to hiring and nurturing the right people. It’s the same for customers and products, where analytics have long proven their value.

Tool 53

Tool Entrepreneur Statistics Metrics 53

Tech Zulu Event

APRIL 23, 2013

Through ongoing analysis and refinement of existing processes, establishment of standards and metrics, team building and mentoring, Sergey has established a foundation and culture in which developers can flourish. We have 115 paying customers right now. Any competition in LA? How many users? What is your business model?

Social Network 92

Social Network Networking Training Summary 92

Startup Professionals Musings

JANUARY 6, 2021

Every new business I know dreams of building momentum in their business, where growth continues to increase, customers become your best advocates, and employee motivation is high. Unfortunately, with limited resources, this isn’t possible, and it frustrates customers and the team. Focus first on finding more of the right customers.

Technical Review 160

Technical Review Technical Advisors Startup Mentor 160

SoCal CTO

JULY 23, 2012

How do we need to structure the systems to get ahead and stay ahead of the competition? What metrics are going to be the key startup metrics and how do we get those metrics without too much cost? Learning, Networking, Mentors From the question, this person is clearly looking at the issue of how to grow into this role.

CTO Coach 231

CTO Coach CTO Hire Outsource Development Develop 231

Startup Professionals Musings

JUNE 19, 2015

So it behooves every aspiring entrepreneur to understand their own DNA before picking a project to bet their life on, and to facilitate effective communication with all constituents, including partners, investors, team members and customers. The Builder excels at constructing a business from the ground up.

Startup 106

Startup Incubator Entrepreneur Metrics 106

SoCal CTO

AUGUST 3, 2010

Though this was 2000 , and all startup & VC blogs we've grown to love didn't exist yet, I did have mentors available. No, that IS NOT a competitive advantage - A Smart Bear: Startups and Marketing for Geeks , July 12, 2010 This is part 1 of the series: 5 Lessons from 150 startup pitches. Metrics availability. Make it unique.

Startup 217

Startup Venture Capital Blogging Software Review 217