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How do you pay an early-stage board?

Berkonomics

Give one percent equity to each outside board member vesting over two to four years of service. Pay early-stage board members of companies that are not lifestyle businesses one percent of the fully diluted equity in the form of an option that vests over two to four years of service. How do you set the option price?

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Why Email May Be Draining Your Company’s Productivity

Both Sides of the Table

I’ve taken to saying, “Email is our personal to-do list that anybody adds to – whether they know us or not.” about their marathon 4-hour sessions to get to zero inbox or somebody else claiming email bankruptcy ( definition if you don’t know it already ). I have taken to limiting my outbound email.

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The Toxic Nature of Email

Both Sides of the Table

But what has really killed me is email. I live in email hell. And for the last few evenings I decided to get through email rather than blog. I’m always so completely behind on email. I have a love / hate relationship with email. Email is a chore. People expect too much when they email you.

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A Conversation With Appetize's Kevin Anderson On Getting Customer Service Right

socalTECH

This year, we're again sponsoring the Recurring Revenue Conference (www.recurringrevenueconference.com), presented by Sutton Capital Partners. One of our big mantras, internally, is to be the fastest responder when you see a customer email us. It sounds like you actually do all your customer service in house? Kevin Anderson.

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Have you found your “teacher customer?”

Berkonomics

But there is a balance… [Email readers, continue here…] This is not to bend this insight into a claim that a company should wait to develop new, groundbreaking products and services until a customer asks for them. The customer would be the first to receive the new functionality in a new release.

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Hire a consultant; ignore the advice!

Berkonomics

We were quite confident that our services would yield great, measurable results. The work continued for about eight weeks between the two of us as we visited the 27 locations and worked with employees in departments across all disciplines within each location and at central offices that performed services for all locations.

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This is the Dumbest Op Ed I’ve Read in a While

Both Sides of the Table

Having read his latest op-ed on email I know why I erred towards the side of of not loving his book as much as some did. Apparently he’s an “organizational psychologist professor and thinks that it’s rude not to answer email. I also surmise that perhaps organizational psychologists don’t get as much unsolicited emails as some of us do.

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