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A Conversation With Appetize's Kevin Anderson On Getting Customer Service Right

socalTECH

This year, we're again sponsoring the Recurring Revenue Conference (www.recurringrevenueconference.com), presented by Sutton Capital Partners. Lots of startups talk about trying to outsource all their customer support. The Recurring Revenue Conference , Presented by Sutton Capital Partners, is being held on April 12th.

Customer 113
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How to Configure Your Startup Team

Both Sides of the Table

Early-stage companies shouldn’t: outsource core product development, have consulting firms build it for them to speed up time-to-market, shouldn’t hire too many business people until product is complete and early product/market fit tested. Engineering is critical but it is not everything.

Startup 388
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Dual Founders Manage Technology Startups Better

Startup Professionals Musings

This approach only works if you know them, are willing and able to talk face-to-face, or meet them in at a conference or another business setting. Outsource your technical requirements. Your non-technical interview needs to determine if there is a chemistry match, passion, integrity, and willingness to work with others on your team.

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The Most Important Panel You’ll Ever Attend | SXSW 2012

Tech Zulu Event

This year’s South By South West conference in Austin, Texas, is days away. Los Angeles’s very own Espree Devora (aka The Girl That Gets It Done ), has put together quite the exciting event for this year’s SXSW conference. One mastermind focuses on how to outsource development and programming.

Mixergy 70
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8 Ways The Maker Movement Turns Ideas Into Businesses

Startup Professionals Musings

In case you haven’t noticed it, the rapid evolution of do-it-yourself (DIY) facilities for developers, including 3-D printers, SketchUp and makerspaces such as TechShop , have scaled down the cost of prototypes and hardware design by an order of magnitude. Quick low-cost design and fabrication alternatives are extremely valuable.

Ideas 61
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Non-Technical Entrepreneurs Need the Right Partner

Startup Professionals Musings

This approach only works if you know them, are willing and able to talk face-to-face, or meet them in at a conference or another business setting. Outsource your technical requirements. Your non-technical interview needs to determine if there is a chemistry match, passion, integrity, and willingness to work with others on your team.

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One of the Biggest Mistakes Enterprise Startups Make

Both Sides of the Table

Referenceable means they are willing to be part of your sales collateral, willing to take calls from key leads, willing to speak at your conferences, etc. Why would you have your most important success factor (successful implementations) outsourced to a third-party where you don’t control quality and who is strictly mercenary (i.e.

Startup 403