socalTECH

MAY 2, 2016

iQor , a provider of outsourced customer service and support, said Friday that it is planning to hire over 150 people in Simi Valley, as part of a major expansion. According to iQor, it is hoping to staff up its contact center in Simi Valley for a "major media client". iQor--which is based in St. READ MORE>>.

Outsource 100

Outsource Customer Custom Media 100

Startup Professionals Musings

APRIL 29, 2023

If your forte is a service, like consulting or web site design, it’s harder to find guidance on what will get you funded, and how you can scale your business. With services, scaling the business often implies cloning yourself, since you are the intellectual property and the competitive advantage. Capture your “secret sauce.”

Startup 111

Startup Training Services Writing 111

Startup Professionals Musings

MAY 15, 2013

Customer service has always been reactionary, meaning someone has to wake up and answer website email requests. That’s just not savvy enough to hold today’s fickle, less loyal, and ready to jump customer. This exemplary customer service is just savvy marketing. Self-service needs to have escape hatches.

Customer 89

Customer Custom Services High Tech 89

Startup Professionals Musings

AUGUST 3, 2020

If your forte is a service, like consulting or web site design, it’s harder to find guidance on what will get you funded, and how you can scale your business. With services, scaling the business often implies cloning yourself, since you are the intellectual property and the competitive advantage. Capture your “secret sauce.”

Startup 174

Startup Training Services Writing 174

Startup Professionals Musings

SEPTEMBER 2, 2018

If your forte is a service, like consulting or web site design, it’s harder to find guidance on what will get you funded, and how you can scale your business. With services, scaling the business often implies cloning yourself, since you are the intellectual property and the competitive advantage. Capture your “secret sauce.”

Services 72

Services Startup Training Writing 72

Startup Professionals Musings

JULY 13, 2022

You may feel good when that first burst of customers arrives, but don’t assume that “ word of mouth ” and those early adopters will grow your business to match your dreams of success. In these days of global competition via multiple channels, you need continuous marketing to find more customers. They won’t find you.

Technical Review 142

Technical Review Social Media Conference Customer 142

Startup Professionals Musings

FEBRUARY 17, 2021

It wasn’t so many years ago that starting a new e-commerce business on the Internet was a complex custom development project, usually costing a million dollars or more. You can now skip the mandatory office space rental, with secretary and bookkeeping staff, or outsourcing. Social media facilitates marketing and sales.

Entrepreneur 162

Entrepreneur Startup Social Media Outsource Development 162

TechCrunch LA

APRIL 10, 2019

Publicly traded sensor technology developer, FLIR Systems , is investing in a strategic round of funding for the outsourced drone imaging company, DroneBase. The two companies are also partnering to provide FLIR’s thermal imaging technology and training services to DroneBase’s stable of pilots.

Training 147

Training Outsource Development Outsource Capital 147

Startup Professionals Musings

FEBRUARY 11, 2023

Here are five key ones to celebrate: Enjoy the feedback from every satisfied customer. This is the confirmation that your product or service fills a real need in the marketplace. Appreciate the media accolades and peer success feedback. Even with the perfect product, your customers won’t even know you exist without marketing.

Startup 118

Startup Satisfaction Customer Custom 118

Startup Professionals Musings

MAY 25, 2014

The days are gone when a techie or a genius could build things in his garage and customers would find and buy the product, based purely on the “wow factor” of the technology. In fact, we are all media companies now, with our cell phones, computers, and professional-looking publishing tools. New technologies are everywhere today.

Customer 99

Customer Custom Startup Content 99

Both Sides of the Table

APRIL 25, 2011

There’s a line of thinking in Silicon Valley that you should build product businesses rather than services businesses. It’s nearly impossible to get a services company financed by VCs. Why Shouldn’t Most Services Businesses Raise VC? Why Build a Services Business in the First Place?

Services 332

Services Venture Capital IP Startup 332

Startup Professionals Musings

JUNE 27, 2014

If your forte is a service, like consulting or web site design, it’s harder to find guidance on what will get you funded, and how you can scale your business. With services, scaling the business often implies cloning yourself, since you are the intellectual property and the competitive advantage. Capture your “secret sauce.”

Services 105

Services Startup Training Writing 105

Startup Professionals Musings

MAY 16, 2020

Here are five key ones to celebrate: Enjoy the feedback from every satisfied customer. This is the confirmation that your product or service fills a real need in the marketplace. Appreciate the media accolades and peer success feedback. Even with the perfect product, your customers won’t even know you exist without marketing.

Satisfaction 174

Satisfaction Customer Custom Outsource 174

Startup Professionals Musings

DECEMBER 24, 2014

Startups that sell innovative new products seem to get all the attention these days, but services may be the quicker way to larger profits and faster growth. If you think about it, services make more sense in this social media age where relationships, personalization, and interaction are king. Advisory services.

Services 101

Services Startup Outsource Technical Support 101

Startup Professionals Musings

OCTOBER 30, 2020

Offering one more social media site (over 200 already exist on Wikipedia) probably won’t work. I suggest looking for painful problems to solve, rather than “easier to use” or “nice to have” solutions, for customers with money. Specialized services, such as accounting, require skilled people, training, and tools, and do not scale well.

Outsource Development 154

Outsource Development Social Media Software Review Customer 154

Startup Professionals Musings

DECEMBER 13, 2019

It’s always tempting to think that more product variations will satisfy more customers and lead to new sales. The most cost-effective marketing approaches have changed; from catalogs to web sites, and from television commercials to social media. Outsourcing services that could be done in-house.

Outsource Development 122

Outsource Development Outsource Metrics Technical Review 122

Startup Professionals Musings

OCTOBER 29, 2021

Even before the recent pandemic, when more people began working remotely , I noticed the dynamics changing in many workplaces, both between employee interaction with peers, and interactions with customers. Customers will be impacted and less likely to have a memorable experience. Measure results in terms of customer satisfaction.

Satisfaction 108

Satisfaction Outsource Study Platform 108

socalTECH

JUNE 9, 2014

Los Angeles-based Jukin Media (www.jukinmedia.com) thinks it has figured that out, and instead of trying to create viral videos, has been buying up the rights to those videos--before they really go viral--to create not just a one-hit, viral video wonder, but a sustainable business. What is Jukin Media?

Media 235

Media Content Startup IP 235

Startup Professionals Musings

AUGUST 17, 2016

If your forte is a service, like consulting or web site design, it’s harder to find guidance on what will get you funded, and how you can scale your business. With services, scaling the business often implies cloning yourself, since you are the intellectual property and the competitive advantage. Capture your “secret sauce.”

Services 61

Services Startup Training Writing 61

Startup Professionals Musings

JUNE 17, 2016

For too many small businesses, customer service is still seen as a “burden.” The report also indicates that customer problem experiences continue to increase, up four percent to 54 percent since the last study. These days, relationships and online reviews are key drivers for over 80 percent of new customers.

Customer 56

Customer Custom Startup Satisfaction 56

Startup Professionals Musings

NOVEMBER 14, 2021

Outsource services back to the customer. Pervasive access to the Internet and social media have allowed customers to take an active role in helping other customers, with customer support, requirements definition, and open source development. Force the innovator’s dilemma on competitors.

Entrepreneur 158

Entrepreneur Startup Outsource Development Design 158

socalTECH

AUGUST 7, 2014

Bryce Maddock: TaskUs is the best provider in the world of customer care and back office services for emerging growth companies. Customer care, obviously, is emails, phone calls, and customer service back office services. We do a whole host of other back-office services in that space.

Startup 231

Startup Technology Outsource Santa Monica 231

Startup Professionals Musings

JUNE 12, 2022

Outsourcing and manufacturing “offshore” have become the norm. Customers today demand products and services personalized or tailored to local needs with embedded quality of life services. Scaling is done first by customer alliances through social media, and later by distributed joint ventures and coopetition.

Startup 126

Startup Artificial Inteligence Entrepreneur Offshore 126

Startup Professionals Musings

JANUARY 27, 2011

The days are gone when a techie or a genius could build things in his garage and customers would find and buy the product, based purely on the “wow factor” of the technology. In fact, we are all media companies now, with our cell phones, computers, and professional-looking publishing tools. New technologies are everywhere today.

Media 91

Media Startup Company Companies 91

Startup Professionals Musings

NOVEMBER 5, 2021

You can’t outsource that one. If you see a customer service problem hurting the company, step up proactively with a proposal to fix it. You attitude and the clothes you wear assert your authority to subordinates, peers, the media, and customers. Be a builder … and a rebuilder. Pay attention to your image.

Startup 125

Startup Journal Outsource Tips 125

socalTECH

SEPTEMBER 24, 2015

Tragos is a veteran of technology industry here, having come from Spin Media (formerly, Buzznet) with his two other co-founders. The HTML5 platform that we use is also available as a self service tool to customers. We offer up customers a high impact creative which is not bounded by the box.

Buzznet 100

Buzznet Outsource Development Design HTML 100

InfoChachkie

JUNE 4, 2012

Fallacy: Startup ventures tend to evolve, especially after you begin speaking with pesky customers and demanding partners. Fallacy: The sad reality is that PR Firms value their relationships with media and industry gatekeepers more than their relationship with any single client. Perform China Syndrome Market Analysis.

Entrepreneur 272

Entrepreneur Outsource Ideas Technical Review 272

Startup Professionals Musings

FEBRUARY 20, 2013

The days are gone when a techie or a genius could build things in his garage and customers would find and buy the product, based purely on the “wow factor” of the technology. In fact, we are all media companies now, with our cell phones, computers, and professional-looking publishing tools. New technologies are everywhere today.

Entrepreneur 111

Entrepreneur Startup Content Media 111

Startup Professionals Musings

JULY 27, 2014

It wasn’t so many years ago that starting a new e-commerce business on the Internet was a complex custom development project, usually costing a million dollars or more. You can now skip the mandatory office space rental, with secretary and bookkeeping staff, or outsourcing. Social media facilitates marketing and sales.

Entrepreneur 104

Entrepreneur Startup Social Media Commerce 104

socalTECH

APRIL 21, 2017

For people who send things out, it's a chance to be in front of your customer. We're working with some very large, extremely well known CPGs to help them establish that direct selling channel, and help them create a relationship with their customer. You need to understand what it means when a customer receives a product.

Startup 145

Startup Product Customer Custom 145

Startup Professionals Musings

MAY 4, 2020

For example, I used to regularly hear pitches for the next great social media site, usually focused on a special interest or niche , such as photography, cooking, healthy living, or a thousand others. As you move from development to rollout, a team effort is required, including marketing, sales, funding, and customers.

Startup 123

Startup Outsource Development Entrepreneur Outsource 123

Startup Professionals Musings

FEBRUARY 3, 2019

Outsource services back to the customer. Pervasive access to the Internet and social media have allowed customers to take an active role in helping other customers, with customer support, requirements definition, and open source development. Force the innovator’s dilemma on competitors.

Startup 105

Startup Outsource Development Entrepreneur Ideas 105

Tech Zulu Event

NOVEMBER 18, 2011

Having paying “Customers” is what makes the cash register roar. An entrepreneur having low self worth is the number one deterrent for a potential customer not buying into what you are selling. Using your service or owning your product isn’t why a person buys, it’s the experience your customer will have.

Customer 85

Customer Custom Marketing SEO 85

Startup Professionals Musings

JANUARY 16, 2015

Here are five key ones to celebrate: Enjoy the feedback from every satisfied customer. This is the confirmation that your product or service fills a real need in the marketplace. Appreciate the media accolades and peer success feedback. Even with the perfect product, your customers won’t even know you exist without marketing.

Satisfaction 101

Satisfaction Entrepreneur Customer Custom 101

socalTECH

MARCH 12, 2013

The company--which is in the business of operating a content delivery network (CDN) to accelerate the delivery of web graphics, multimedia, applications, and more to end users-- recently disclosed it more than doubled its revenues in 2012, and has grown to over 230 employees--all due to a huge amount of demand for CDN services by its customers.

CTO Hire 248

CTO Hire Content Networking Web 248

Startup Professionals Musings

JANUARY 18, 2019

You can’t outsource that one. If you see a customer service problem hurting the company, step up proactively with a proposal to fix it. You attitude and the clothes you wear assert your authority to subordinates, peers, the media, and customers. Be a builder … and a rebuilder. Pay attention to your image.

Tips 100

Tips Startup Journal Outsource 100

socalTECH

APRIL 27, 2015

Online ordering is obviously the core engine here, but we do lots of other applications and services around that, and provide a well rounded solution for running restaurants. We were a little early in that market, doing outsourcing, offshore, and managed crowdsourcing. We started our services in August of 2012.

Cornerstone OnDemand 100

Cornerstone OnDemand Startup Social Media Outsource Development 100