Startup Professionals Musings

JUNE 27, 2014

For example, both need to provide exemplary customer service, build customer loyalty, and provide real value for a competitive price. If you can’t quantify or document your service for repeatability and new employee training, you will kill yourself trying to grow the business. The customer experience is more than the service.

Services 105

Services Startup Training Writing 105

Startup Professionals Musings

SEPTEMBER 14, 2014

The real entrepreneurs I know are good at overcoming both people problems and business obstacles, and get satisfaction from the challenge. You can definitely train yourself to be a problem solver, if you haven’t already. It’s a key skill for success in every business role, from accountant to customer support.

Startup 101

Startup Satisfaction Training Entrepreneur 101

Startup Professionals Musings

AUGUST 17, 2016

For example, both need to provide exemplary customer service, build customer loyalty, and provide real value for a competitive price. If you can’t quantify or document your service for repeatability and new employee training, you will kill yourself trying to grow the business. The customer experience is more than the service.

Services 61

Services Startup Training Writing 61

Startup Professionals Musings

JUNE 1, 2013

The real entrepreneurs I know are good at overcoming both people problems and business obstacles, and get satisfaction from the challenge. You can definitely train yourself to be a problem solver, if you haven’t already. It’s a key skill for success in every business role, from accountant to customer support.

Entrepreneur 107

Entrepreneur Satisfaction Training Customer 107

Startup Professionals Musings

MAY 4, 2012

The real entrepreneurs I know are good at overcoming both people problems and business obstacles, and get satisfaction from the challenge. You can definitely train yourself to be a problem solver, if you haven’t already. It’s a key skill for success in every business role, from accountant to customer support.

Tips 116

Tips Satisfaction Training Entrepreneur 116

Startup Professionals Musings

FEBRUARY 27, 2019

In addition, like an entrepreneur with a new business, you have to factor in all the indirect costs previously covered by employers, including training, health care, and time off for vacations. As a business, you should always be looking for your next customer, as well as satisfying your current one. Develop the courage to move on.

Startup 98

Startup Outsource Development Competition Social Media 98

SoCal CTO

OCTOBER 11, 2010

It’s one thing when you provide a blank space to write your goals when you are in a classroom and there’s a teacher who can help you. Of course, improving customer satisfaction is a goal, but the system would drill down to specific issues such as knowledge of store layout. Yes, I’m yelling – it’s really that bad.

Satisfaction 167

Satisfaction Examples Course Technical Review 167

Startup Professionals Musings

SEPTEMBER 17, 2010

The real entrepreneurs I know are good at overcoming both people problems and business obstacles, and get satisfaction from the challenge. You can definitely train yourself to be a problem solver, if you haven’t already. It’s a key skill for success in every business role, from accountant to customer support.

Entrepreneur 92

Entrepreneur Satisfaction Training Customer 92

Startup Professionals Musings

AUGUST 8, 2014

Customer-facing services, like call centers, should rarely be outsourced. You cant isolate your customers from language idiosyncrasies and empowerment issues, per reduced customer satisfaction highlighted a while back by the Wall Street Journal. Look at internal services versus external services. Marty Zwilling.

Outsource Development 95

Outsource Development Outsource Offshore Software Review 95

Startup Professionals Musings

JULY 8, 2016

Hiring requirements must be anticipated and implemented with the same precision and tracking as manufacturing volumes, sales leads, and customer service. Crisis mode hires too often get done without due consideration for strategic fit, training requirements, and cultural considerations. It won’t happen by default.

Organization 57

Organization Entrepreneur Satisfaction Screening 57

InfoChachkie

JANUARY 9, 2012

"Mickey Mouse popped out of my mind onto a drawing pad 20 years ago on a train ride from Manhattan to Hollywood at a time when business fortunes of my brother Roy and myself were at lowest ebb and disaster seemed right around the corner." Industry pundits generally spend their time writing about what they see in the rear view mirror.

Tips 277

Tips Startup Entrepreneur Entertainment 277

Startup Professionals Musings

JANUARY 20, 2016

Customer-facing services, like call centers, should rarely be outsourced. You can’t isolate your customers from language idiosyncrasies and empowerment issues, per reduced customer satisfaction highlighted a while back by the Wall Street Journal. Look at internal services versus external services. Marty Zwilling.

Outsource Development 53

Outsource Development Outsource Software Review Technical Review 53

InfoChachkie

JANUARY 16, 2018

We have customers from so many different industries like software, financial services, healthcare, and media. We could also spend time talking with customers rather than updating investors. Within six months we launched with a minimum feature set that a few customers were willing to pay for.

Venture Capital 115

Venture Capital Entrepreneur Santa Barbara SaaS 115

Startup Professionals Musings

SEPTEMBER 5, 2018

It’s easier to use screen-captures and notes on existing processes, rather than write detailed manuals. Focus on satisfying your ideal and best customers. The more services you provide to a wider mix of customers, the more variability you have, and the harder it becomes to provide extraordinary and consistent services.

Resource 60

Resource Examples Design Entrepreneur 60