TechCrunch LA
NOVEMBER 17, 2019
It was the one of the best phishing emails we’ve seen… that wasn’t. Phishing emails are designed to impersonate companies or executives to trick users into turning over sensitive information, typically usernames and passwords, so that scammers can log into online services and steal money or data.
socalTECH
NOVEMBER 13, 2012
If you're an application developer, sending emails through your application can be a chore. It turns out it's not just a quick line of code to send an email -- it's also a hassle to make sure that those emails get delivered, that your email isn't classified as spam, and handling all sorts of delivery issues.
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Berkonomics
JUNE 25, 2015
But, more often, this is just the virtualization of what we used to call outsourcing. On the web, not only does no one know much of who you are, but no one cares how you sourced your widgets. Email readers, continue here…] Basically, the company created software for online forums. Really, that’s a business?
socalTECH
JANUARY 3, 2011
To start off the year, we are publishing our first interview for the season with Jamie Siminoff , the CEO of Los Angeles-based Unsubscribe.com , an online service which helps you unsubscribe from unwanted newsletters and email lists. What lots of people do instead, is they use the spam button or delete button in their email platform.
Startup Professionals Musings
JUNE 6, 2012
Customer service has always been reactionary, meaning someone to wake up and answer website email requests. It’s time to end the automated email responses with the “do-not-reply” address. So don’t move the search bar from the top of a web page, or select a digit other than “0” for getting a human on the phone.
Startup Professionals Musings
JUNE 17, 2016
We all know it’s less expensive to automate the support role, through web site forms and touch-tone phone systems. Outsourcing your support team to a far-away country and culture is not the way to start. In my experience, and the eyes of experts in this arena, here are some practical tips: There is no substitute for a personal touch.
Startup Professionals Musings
MAY 15, 2013
Customer service has always been reactionary, meaning someone has to wake up and answer website email requests. It’s time to end the automated email responses with the “do-not-reply” address. So don’t move the search bar from the top of a web page, or select a digit other than “0” for getting a human on the phone.
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