InfoChachkie

MARCH 3, 2011

BuddyHelp was launched in this proto-Internet environment and was immediately used by businesses to provide hands-on technical support. At companies such as SaskTel, Gateway and Cablevision, customer support agents used BuddyHelp to access their customers’ computers and handle their technical support issues.

Customer 162

Customer Custom Technical Support Startup 162

InfoChachkie

MARCH 9, 2015

Yet too often, entrepreneurs embrace giving away their products and services for the wrong reason - they are simply reticent to ask for payment. Anyone, including well-healed, large companies, could offer state-of-the-art technical support for free. Thus, the initial launch of BuddyHelp did not restrict commercial usage.

Technical Support 100

Technical Support Customer Custom Demand 100

Startup Professionals Musings

DECEMBER 24, 2014

Startups that sell innovative new products seem to get all the attention these days, but services may be the quicker way to larger profits and faster growth. Here is just a sampling to give you the idea: Software as a service (SaaS). These range from extended warranties, to home delivery and setup, to on-site technical support.

Services 101

Services Startup Outsource Technical Support 101