Startup Professionals Musings

DECEMBER 22, 2021

I was happy to see quantified evidence of this in a new book, “ Winning on Purpose ,” by Fred Reichhheld, creator of the Net Promoter system of management, in concert with Darci Darnell and Maureen Burns. Too many businesses I know still see customer service as a burden, rather than an opportunity to gain loyalty and advocacy.

Customer 114

Customer Custom Satisfaction Metrics 114

Startup Professionals Musings

SEPTEMBER 28, 2018

Both want personal satisfaction and financial success. entrepreneurs consistently claim to be happier , and have a higher net worth than employees. Every business depends on customers to thrive, and every employee role has some correlation to customer satisfaction. Know your peers and build your competitive advantage.

Entrepreneur 93

Entrepreneur Satisfaction Customer Custom 93

Tech Zulu Event

MARCH 7, 2013

CapLinked also netted in new customers such as Thomson Reuters, Sun Capital, and Equity Partners, NextView Ventures and crowd-funding service AI Verified which will take advantage of its iPad compatibility, bulk uploading, and reporting tools.

Mobile 91

Mobile Report Pricing Tool 91