7 Keys To Sustainably Enriching Your Customers’ Lives
Startup Professionals Musings
DECEMBER 22, 2021
I was happy to see quantified evidence of this in a new book, “ Winning on Purpose ,” by Fred Reichhheld, creator of the Net Promoter system of management, in concert with Darci Darnell and Maureen Burns. I still see organizations that penalize teams for change requests, and try to live by the old adage of “it’s always been done this way.”
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