Both Sides of the Table
JANUARY 1, 2016
It’s a new year – 2016. I’ve spent hours this week reading about the firing of the head coach and personnel manager of the football team I support – The Philadelphia Eagles. His name was Chip Kelly and he came off of a very successful stint as the coach of the collegiate Oregon Ducks. Team Building.
Startup Professionals Musings
JANUARY 25, 2016
If you can’t provide a memorable customer experience, your startup won’t survive very long these days. You now need more than loyalty from your customers -- they need to be your best advocates. The days of pushing new and marginal performers into customer service are gone. Every job on your team drives your customer experience.
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Startup Professionals Musings
DECEMBER 26, 2016
No matter how strong your business and technology insights are, you can benefit from input at all levels of the organization, as well as outside experts and customers. Use questions to coach and develop team members. The best leaders focus on coaching and mentoring people on decision making, rather than giving orders.
socalTECH
NOVEMBER 2, 2017
You can find a mentor, a coach, a project, or experience, to help you prepare for the role you are looking for. We were originally operating as a coaching company, and we built out this assessment technology for our own clients. How is it your first customer was in Australia? It's very much matching pieces into a puzzle.
Both Sides of the Table
JANUARY 6, 2014
The functions of an early-stage board are pretty obvious and well understood: Providing introductions to customers, biz dev partners, recruits, the press, other investors, etc. Over time you start to figure out who you customers are and how to sell to them or how to get them to adopt your products if you’re a consumer-oriented startup.
Startup Professionals Musings
MAY 9, 2016
Most begin by doing the product development, marketing and sales alone, but struggle making the transition to hiring and coaching others, defining repeatable processes and focusing on future strategy. Now you have real customers who can quickly turn off hundreds of potential customers if you ignore their feedback.
Startup Professionals Musings
JANUARY 2, 2017
If you want to improve your strength in this area, or need to coach your team along these lines, I recommend the following steps: Approach every problem as a positive business opportunity. At worst, it’s a learning opportunity for you and your team, which can lead to providing a better customer solution or experience. Initiate action.
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