Remove 2016 Remove Customer Remove Satisfaction Remove Startup
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5 Keys to Ensuring Credibility, Trust, and Customers

Startup Professionals Musings

As a long-time business executive and adviser to entrepreneurs, I see a definitive shift away from customer trust in traditional business messages, and the executives who deliver them. I summarize the key elements of the transformation as follows: Customers are seeking control in a run-away world.

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7 Ways to Keep Your Customers Begging for More

Startup Professionals Musings

For too many small businesses, customer service is still seen as a “burden.” The report also indicates that customer problem experiences continue to increase, up four percent to 54 percent since the last study. These days, relationships and online reviews are key drivers for over 80 percent of new customers.

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6 Ways To Create Experiences That Customers Crave

Startup Professionals Musings

For decades, efforts to satisfy customers have been built around demographics – capitalizing on race, ethnicity, gender, income, and other attributes. Customer personalities define customer experience, and sets what they love, and what they hate. There is no one set of exceptional experiences that will work for all customers.

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6 Principles for Personal and Business Success

Startup Professionals Musings

The startup lifestyle is known to be stressful and challenging, but it’s also meant to be satisfying and fulfilling, with you as the entrepreneur in control of your own destiny. Unfortunately, it doesn’t always work out that way, based on my many years of experience with entrepreneurs and advising startups.

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7 Key Entrepreneur Habits Highlight Execution Ability

Startup Professionals Musings

As a small business and startup advisor, I find that entrepreneurs often love to talk about their latest idea, but not their execution. Affirming and rewarding team members for key actions creates more momentum, commitment, and satisfaction. Focus all initiatives around value to your customers. Investors like happy teams.

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9 Leadership Initiatives To Ramp Up Team Engagement

Startup Professionals Musings

They don’t realize that strong team engagement leads to even stronger customer engagement, which can more than double your startup revenue and growth, according to experts. Startup founders and leaders need to get out of their office, and demonstrate engagement with the team every day. The result will be higher engagement.

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8 Essential Attributes of a Successful Mindset

Startup Professionals Musings

It’s easy to declare yourself an entrepreneur, but it’s not so easy to convince investors, your team and customers that you are that special one to fund and follow. Business success begins in the mind of the startup founder and the team. Business success begins in the mind of the startup founder and the team.

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