Startup Professionals Musings

SEPTEMBER 25, 2020

The world keeps changing, and visible business strategies that worked well in the past, including being the premium brand or low price producer, simply don’t get the customer loyalty they once did. Today, customers are looking for real relationships, a memorable shopping experience, and satisfaction of a higher purpose.

Custom 133

Custom Customer Satisfaction Examples 133

Both Sides of the Table

DECEMBER 7, 2014

I spend a lot of time with startups and thus hear many companies talk about their approach to sales and their interactions with customers. From these meetings you can really tell the leaders that care deeply about their customers and those the look down on them. You’d be very wrong. Contrast that with a VC conversation I had.

Custom 341

Custom Customer Venture Capital Software Review 341

socalTECH

MARCH 14, 2018

This year, we're sponsoring the Recurring Revenue Conference (www.recurringrevenueconference.com), presented by Sutton Capital Partners. What's the biggest lesson you've learned about retaining and keeping your customers using the subscription model? How does customer service tie into all of this?

Custom 166

Custom Customer Conference Social Media 166

Startup Professionals Musings

FEBRUARY 3, 2020

Today’s customers are much more in control of their buying decision, as they have more choices and more information than ever before. Bloom’s classic book, “ The New Experts: Win Today's Newly Empowered Customers.” Capitalize on the multiplier moment. These decisive moments, and how to respond, are outlined in Robert H.

Custom 124

Custom Customer Startup Course 124

TechCrunch LA

JULY 9, 2019

Currently working out of Quake Capital’s Austin incubator, the company helps patients search for and compare the cost of procedures, connect with doctors and book everything from in vitro fertilization to stem cell therapy, cosmetic and reparative plastic. surgery, weight loss surgery, dental work and Lasik. .

Custom 225

Custom Customer Training Los Angeles 225

socalTECH

JULY 28, 2021

Santa Monica-based Inspire Energy Capital, a provider of renewable energy to the residential market, has been acquired by oil and gas giant Shell, the companies said Tuesday afternoon. Inspire offers up renewable energy subscriptions to customers.

Capital 203

Capital Santa Monica Acquisition Equity 203

socalTECH

AUGUST 1, 2018

Los Angeles-based SteelHouse , which develops online retargeting and advertising software, has named Rory Mitchell as Chief Customer Officer (CCO) at the company. Mitchell was previously VP of Client Success at SteelHouse, where he has been for less than a year. READ MORE>>.

Custom 100

Custom Customer Advertising Los Angeles 100

Startup Professionals Musings

NOVEMBER 17, 2018

For decades, efforts to satisfy customers have been built around demographics – capitalizing on race, ethnicity, gender, income, and other attributes. Customer personalities define customer experience, and sets what they love, and what they hate. Display real customer value feedback versus value claims.

Custom 100

Custom Customer Social Media Training 100

socalTECH

FEBRUARY 15, 2018

Los Angeles-based Lumi , which provides the fancy, custom packaging you might see from MeUndies or FabFitFun, has raised $9M in a Series A funding, the company said on Wednesday. According to Lumi, the funding round was led by Spark Capital, Forerunner Ventures, and Homebrew. Lumi was founded by Jesse Genet and Stephan Ango.

Commerce 113

Commerce Custom Customer Los Angeles 113

Startup Professionals Musings

MARCH 16, 2019

Today’s customers are overloaded and overwhelmed by too much information, so making a decision is a challenge. You may think this is only important to your marketing and sales people, but in reality it doesn’t matter how great your product or technology might be, you won’t succeed if you don’t understand your target customer decision process.

Custom 107

Custom Customer Sales Social Media 107

socalTECH

MAY 29, 2015

Santa Monica-based secure messaging app developer TigerText , which provides secured text messaging for the enterprise and healthcare markets, has signed up a customer in Chicago. Financial impact of the win was not announced. READ MORE>>.

Custom 100

Custom Customer Santa Monica Capital 100

socalTECH

MARCH 1, 2018

This year, we're again sponsoring the Recurring Revenue Conference (www.recurringrevenueconference.com), presented by Sutton Capital Partners. What has been the biggest lesson you've learned in retaining and keeping customers? listen to them to iterate our product, and that's how we get buy-in from our customers. Kevin Anderson.

Custom 113

Custom Customer Services Conference 113

Both Sides of the Table

MAY 24, 2021

The Abundance of Late-Stage Capital Benefits All A lot has been said about the negatives of the late-stage capital that has entered the VC world but the reality is that it also is incredibly important at funding “the long game” and letting many of these companies remain independent and ultimately IPO.

Venture Capital 363

Venture Capital Capital Funding Startup 363

socalTECH

MAY 23, 2018

Playa Vista-based Appetize , which develops modern, tablet- and handheld-based point of sale (POS) systems, has added a number of high profile customers, and says it has seen record growth this year. Appetize is backed by Shamrock Capital. The company received a large, $20M funding round in January. READ MORE>>.

Custom 100

Custom Customer Sales Education 100

Both Sides of the Table

JULY 9, 2013

You know exactly when you want to sell to this customer and presumably it’s this quarter! And when I say this I’m assuming that you’re already identified the customer pain and talked about how you’re uniquely qualified to solve their business problems. .” Which customers to target: Elephants, Deer or Rabbits ?

Custom 324

Custom Customer Marketing Newsletter 324

socalTECH

SEPTEMBER 20, 2018

Los Angeles-based The/Studio , a startup offering up custom manufacturing of products through a worldwide network of apparel manufacturers, accessory makers, textile manufacturers, and many others, has raised $11M in a funding round. The company says it has offices in China, Romania, Philippines, Los Angeles and San Francisco.

Custom 113

Custom Customer Networking Los Angeles 113

socalTECH

JULY 22, 2010

San Diego-based Huntington Capital , a provider of mezzanine capital provider to lower middle market companies, is backing a Seattle manufacturer of custom photo books and other printed products. Tags: huntington capital venture automated photo books.

Capital 140

Capital Custom Customer Product 140

socalTECH

OCTOBER 26, 2012

The firm, which provides secure text messaging for enterprise customers, says it more than doubled its customers in the last three months due to demand from the healthcare industry. The company is venture backed by Easton Capital and New Science Ventures. TigerText's text messaging services are encrypted and HIPAA compliant.

Custom 153

Custom Customer Santa Monica Demand 153

Startup Professionals Musings

SEPTEMBER 9, 2018

In today’s totally interconnected world with its abundance of information, choices, and marketing, how your customers buy has drastically changed. Whether you are an executive, an entrepreneur, a marketer, or a salesperson, it’s time to look beyond how you sell, and focus on how your customers buy.

Custom 94

Custom Customer Social Media Startup 94

socalTECH

JULY 8, 2021

Los Angeles-based private equity investor Diversis Capital Partners has made a "significant" growth investment in Toronto-based Adlib, a developer of software used for structuring data. The company says its customers include B2B brands and Fortune 1000 customers. Size of that investment was not announced.

Invest 113

Invest Capital Equity Los Angeles 113

Startup Professionals Musings

MAY 22, 2023

Both authors are recipients of numerous academic and management awards for leadership thinking, and I will summarize here their key strategy insights, combined with my own experiences: Lead with a focus on finding customer value. Aim high to build a better world for customers. Don’t confuse the means with the ends.

Capital 142

Capital Netflix Resource Custom 142

socalTECH

MARCH 4, 2016

Uber and Capital One said today that they are offering up four, free rides to each of its customers in Los Angeles through UberPOOL, starting today and running through Sunday, March 6th.

Custom 100

Custom Customer Capital Los Angeles 100

socalTECH

MAY 2, 2018

VizExplorer recently received a big round of funding from Morgan Stanley Expansion Capital. Financial details of the win were not announced. VizExplorer said the win also included its new premium consulting service. READ MORE>>.

Custom 100

Custom Customer San Diego Report 100

socalTECH

JANUARY 14, 2016

San Diego-based MindTouch , a developer of software-as-a-service tools to help companies create self-service, customer support sites, has raised $12M in a Series A funding. The funding came from PeakSpan Capital, along with SK Ventures and SAP SE. READ MORE>>.

Custom 100

Custom Customer Software Services 100

Startup Professionals Musings

OCTOBER 22, 2016

For decades, efforts to satisfy customers have been built around demographics – capitalizing on race, ethnicity, gender, income, and other attributes. Customer personalities define customer experience, and sets what they love, and what they hate. Display real customer value feedback versus value claims.

Custom 97

Custom Customer Social Media Training 97

Startup Professionals Musings

JULY 1, 2019

Many entrepreneurs think that adapting to the new technologies, like smart phones and Internet commerce, are the key to attracting new customers. High-technology product startups, without customers, don’t make a business. Solis outlines the heuristics of social psychology that are key to building positive customer experiences today.

Custom 85

Custom Customer Social Media Technical Review 85

Startup Professionals Musings

MARCH 8, 2019

Many notable recent successes, including Airbnb and Uber, have done it by finding disruptive customers, with essentially no new technology. They seek customers willing to decouple from accepted buying models, or are actively looking for a better total experience. Instead seek out customers they can’t or won’t serve.

Custom 73

Custom Customer Social Media Startup 73

socalTECH

AUGUST 19, 2019

Los Angeles-based private equity investor OpenGate Capital announced this morning that it has acquired Chicago-based InRule Technology , a developer of decision management and business rules management software. Financial terms of the acquisition were not announced.

Capital 113

Capital Technology Equity Acquisition 113

Startup Professionals Musings

OCTOBER 25, 2019

I’m more convinced that technology merely enables disruption, and changing customer interests and needs really causes it. Other companies keep the focus on their customers, and seem to thrive on disruption, much less survive. They make it their top business priority to understand, anticipate, and gratify customers’ needs.

Custom 54

Custom Customer Technical Review Design 54

socalTECH

OCTOBER 18, 2018

AppOnboard is venture-backed by Korea Investment Partners (KIP), Mirae Asset Management, Mantaray, MTG, Ophir Capital Group, Runa Capital, Troy Capital Partners, 500 Startups and London Venture Partners. READ MORE>>.

Technical Review 133

Technical Review Mobile Technology Custom 133

socalTECH

SEPTEMBER 27, 2018

Rialto, California-based Plant Prefab , a manufacturer of custom, prefabricated homes, has raised $6.7M Plant Prefab manufactures custom, pre-fabricated single- and multi-family homes, which are much faster to build and reduces construction costs, as well as waste from on-site home construction.

Custom 113

Custom Customer Sites Funding 113

Berkonomics

JANUARY 12, 2023

Management undertakes a simple exercise of calculating the increased profitability of shutting down all R&D, sales and subordinate operations, and universally notes with shock the high net profit that results – from shutting down all operations except customer service to recurring customers (as in software support operations.).

Sales 296

Sales Custom Customer SaaS 296

socalTECH

MARCH 10, 2020

Los Angeles-based investor Arrowroot Capital is the lead investor in a $45M funding round in New York-based mParticle , a developer of a platform used to manage customer data. The funding--a Series D--brings the total investment in mParticle to more than $120M.

Capital 113

Capital Funding Los Angeles Platform 113

socalTECH

JANUARY 16, 2020

Los Angeles-based March Capital Partners is the lead investor in a big, $32M funding round for ActionIQ , a startup which provides personalization software to enterprise customers. As part of the funding, March Capital's Meredith Finn, a Partner at the firm, will join ActionIQ's board. READ MORE>>.

Capital 100

Capital Invest Software Los Angeles 100

Startup Professionals Musings

JULY 19, 2014

Today’s customers are much more in control of their buying decision, as they have more choices and more information than ever before. Bloom’s recent book, “ The New Experts: Win Today''s Newly Empowered Customers.” Capitalize on the multiplier moment. These decisive moments, and how to respond, are outlined in Robert H.

Custom 98

Custom Customer Entrepreneur Startup 98

socalTECH

SEPTEMBER 17, 2013

San Diego-based cloud storage firm Nirvanix is shutting down, and has given its customers only two weeks to move their data elsewhere, in a stunning flameout for the venture backed startup. The company seemed to be on the upswing, with a long list of high profile customers; the company had even hired Zynga''s CIO earlier this year.

Custom 147

Custom Customer Windward S3 147

socalTECH

MARCH 5, 2013

Santa Monica-based location analytics software developer MomentFeed announced Tuesday morning that it has signed on some big brands as customers of the firm. MomentFeed is backed by Gold Hill Capital, DFJ Frontier, DFJ-JAIC Venture Partners, Double M Capital, Daher Capital, as well as a long list of local angel investors.

Custom 164

Custom Customer Santa Monica Social Media 164