Coach Customer Definition Mentor 
Startup Professionals Musings
FEBRUARY 12, 2021
The future of work is definitely changing, accelerated by the current pandemic. For example, Elon Musk says he seeks out innovations from his team by constantly asking them how they can make things better, how often they get out of internal meetings and into customer shops, and actively encouraging them to try new things.
Startup Professionals Musings
JANUARY 18, 2023
Customer service has traditionally been focused on the resolution of complaints , primarily after a transaction. My recommendations always include adopting a customer mindset, as well as the following steps: Accept today’s definition of relevant customer support. Treat every customer exceptionally before they complain.
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Startup Professionals Musings
JUNE 30, 2021
By definition, all of you entrepreneurs are leaders, by taking the initiative to start a new company. A community requires two-way communication and respect – including advisors, partners, and customers. Just as your business needs feedback from customers, you need regular feedback from those around you on how to do better.
Startup Professionals Musings
MARCH 13, 2021
Once you are able to achieve some real “traction” with your business (paying customers, revenue stream), it may seem the time to relax a bit, but in fact this is the point where many founders start to flounder. The key is to make decisions from data and feedback, once your business has real customers and real products.
Startup Professionals Musings
SEPTEMBER 19, 2018
In my role as a mentor to business professionals and entrepreneurs over the years, I have found that it’s important to take a hard look at the relationships around you on a regular basis. But, like most other skills, you can learn from these priorities: Everyone benefits from active mentoring. A good coach is not a critic.
Startup Professionals Musings
MAY 2, 2022
This is a tough challenge for every coach and mentor. I’ve never had a definitive list of recommendations to overcome these qualms, so I was pleased to see the insights in a new book, “ Arrive and Thrive ,” by Susan MacKenty Brady, Janet Foutty, and Lynn Perry Wooten.
Both Sides of the Table
JULY 13, 2010
In billing we literally started thinking about all of the types of bills that would be generated for customers: full payment, partial payment, split payment, senior discount, student discount, level pay plan, etc. The wisest mentor I ever had was Ameet Shah , my partner on several projects. I started by doing billing systems.
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