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6 Keys To Competitive Advantage By Memorable Service

Startup Professionals Musings

Customer service has traditionally been focused on the resolution of complaints , primarily after a transaction. My recommendations always include adopting a customer mindset, as well as the following steps: Accept today’s definition of relevant customer support. Treat every customer exceptionally before they complain.

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6 Tips For Ramping Up Your Work Culture For Tomorrow

Startup Professionals Musings

The future of work is definitely changing, accelerated by the current pandemic. For example, Elon Musk says he seeks out innovations from his team by constantly asking them how they can make things better, how often they get out of internal meetings and into customer shops, and actively encouraging them to try new things.

Tips 159
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5 Key Steps For Launching A Successful Startup Today

Startup Professionals Musings

Based on my own mentoring and investing experience, the best entrepreneurs are pragmatic problem solvers. If you can explain the problem to a mentor, or even write it down, you will more likely get to the root cause quickly, and avoid emotional and blame-infused responses. Explore solutions, outcomes, and options calmly.

Startup 135
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7 Strategies To Solve Your Business Problems Faster

Startup Professionals Musings

In my own business career, many years as a business advisor, and mentor to aspiring entrepreneurs, I have validated the following strategies to practice and guide you. A broken process or a subtle quality issue can generate a flood of customer satisfaction problems, cost overruns, and loss of market share.

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8 Keys For Transforming An Innovation Into A Business

Startup Professionals Musings

As a mentor to many business professionals and owners, and aspiring entrepreneurs, I find a wealth of innovative ideas, but often less insight on what it really takes to transform ideas into an income stream that can excite new customers into long-term business success. Test your innovation with at least a hundred customers.

Ideas 145
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5 Early Entrepreneur Strengths That Can Limit Growth

Startup Professionals Musings

Once you are able to achieve some real “traction” with your business (paying customers, revenue stream), it may seem the time to relax a bit, but in fact this is the point where many founders start to flounder. The key is to make decisions from data and feedback, once your business has real customers and real products.

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7 Ways To Raise Your Visibility As A Business Leader

Startup Professionals Musings

By definition, all of you entrepreneurs are leaders, by taking the initiative to start a new company. A community requires two-way communication and respect – including advisors, partners, and customers. Just as your business needs feedback from customers, you need regular feedback from those around you on how to do better.

Coach 162