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TigerText Signs Chicago Customer

socalTECH

Santa Monica-based secure messaging app developer TigerText , which provides secured text messaging for the enterprise and healthcare markets, has signed up a customer in Chicago. tigertext chicago secure messaging texting healthcare enterprise customerFinancial impact of the win was not announced. READ MORE>>.

Your Customer Success Team Is Focusing On The Wrong Definition Of Success

InfoChachkie

In other words, are we measure whether or not we are truly making our customers more successful.”. The Most Important Metric. Share and Enjoy.

Marketing Crushes Customer Experience through Data. DUN dun dun!

Tech Zulu Event

And yet I learned that in 2013/2014, only 24% of companies had real growth. The post Marketing Crushes Customer Experience through Data.

Coull Entrepreneurs Get More Customers

InfoChachkie

Coull Offers Advertisers Video Skimlinks. Apologies:  an incomplete draft of this article was inadvertently sent out previously via RSS.

Insights: Five Customer-Focused Trends for Companies in 2016

socalTECH

Today's contribution comes from Jaspar Weir , co-founder of Santa Monica-based TaskUs : Customers know what they want. READ MORE>>.

What is the Right Burn Rate at a Startup Company?

Both Sides of the Table

But what IS the right amount of burn for a company? Conversely if you’re burning $600,000 per month (yes, some companies do) then you only have 5 months of cash left. often see companies burning $100,000 per month (net) looking to raise $6-8 million. ” I highly recommend reading it. Let’s set up a framework. Here’s

Why The Next Generation of Online Video Companies Will be Vertical

Both Sides of the Table

Mitu Network is the largest digital media company for Latinos in the US and also targeting Mexico and South America. AOL and the like. Scripted.

Customer Support Training | What is excellent customer service?

Tech Zulu Event

Excellent customer service isn’t just something that happens from company to consumer. Customer service starts within a company.

ChowNow Extends Android Pay Restaurant Customers

socalTECH

ChowNow said the support will be a standard feature, and will not cost additional for its current restaurant customers. The company said about 4,000 independent restaurants will add Android Pay support as a result of the deal. ChowNow is led by Christopher Webb. READ MORE>>.

10 Reasons To Start A Company In An Economic Downturn

InfoChachkie

As Guy Kawasaki pointed out in our recent conversation , “…it is cheaper than ever to start a company. Customer Dollars Taste Great.

Customer Validation - 33 Great Articles

SoCal CTO

Either: "That’s interesting. I’m going to take that thought out into the field and validate it with my customers." Beware of Mentors.

Vonjour | Connecting Your Business with Your Customers

Tech Zulu Event

Without it, the business wouldn’t have a way to connect with each other and their customersCompanies that yield bad customer service.

Ten of Southern California's Top Software Companies

socalTECH

The company handles all the infrastructure required for text messaging, voice. The company's software is being included in the Linux.

Do Not Obsess On Names – Obsess On Delivering Awesome Customer Value

InfoChachkie

If Smucker’s can annually generate hundreds of millions in sales for a variety of food products, there is little risk that a mediocre company or product name will preclude you from achieving similar success. The value of an ideal name, attached to a product or company that does not deliver an economically viable value proposition, is zero.

E-commerce’s Changing Landscape | Customization

Tech Zulu Event

As customers shift online, retailers have no choice, to not only follow suit, but to adapt to their changing demands.

Uber: Transportation Service or Big Data Company?

Tech Zulu Event

This is the reason many view Uber as a company that specializes in big data. The post Uber: Transportation Service or Big Data Company?

How to Know When to Sell vs. When to Market to Customers

Both Sides of the Table

This is final part of  a series  that describes a sales methodology for technology companies or frankly many other types of companies, too.

Insights: Gaining and Maintaining High-Value Customers in Today's Marketplace

socalTECH

Read the rest of Gaining and Maintaining High-Value Customers in Today's Digital Marketplace. More.). READ MORE>>.

How Online Video Companies Can Increase Margin and Build Better Businesses

Both Sides of the Table

Finally, if you want to build a successful online video company you must have some formats that are independent of talent altogether. But wait!

Are you an old school customer marketer?

Berkonomics

Both of these time–honored methods of reaching our customers have worked for as long as there was print and radio–TV to get the message out.

The “drop dead” question for a customer survey

Berkonomics

Conversely, if less than ten percent say this, those companies or products would have a hard time getting traction in the marketplace. Growth!

Social Media, the Customer Service Spectator, or Superstar?

Eric Greenspan

Social media can help bridge a long standing gap between customers and the companies they trust with their hard earned cash. Thank you.

ParkMe Sold! | Los Angeles Based Parking Assist Company Acquired By INRIX

Tech Zulu Event

Today, ParkMe and INRIX become one company. Departments of Transportation, the U.K. Highways Agency and the Denmark Road Authority.

Chapter 8: My 9 Lives, 6 Companies, 3 Wives, 7 dogs, 4 Homes, 4 Boats, 160 cars and 2 Kids Story

Eric Greenspan

In 1995 I started my first company and bought a fleet of 3 Volkswagen Beetles. I did amazing things and I was happy, mostly. Bought dog 6 and 7.

How to Make Sure Professional Services Don’t Take Over Your Software Company

Both Sides of the Table

So when I meet with GRP portfolio companies that do enterprise sales I try to emphasize the following: 1. training. rollout support. Whatever.

Using Social Media To Deal With Customer Trolls

InfoChachkie

How can you protect your company''s reputation when a rouge customer unjustly flames your startup? Bipolar Reviewers. Channeling Tige.

Why Email May Be Draining Your Company’s Productivity

Both Sides of the Table

So I ask you – if you’re being reactive to somebody else’s emails are you really being as productive in your company as you could be?

Email 69

OpenX Names Chief Customer Officer

socalTECH

Los Angeles-based online and mobile advertising technology provider OpenX announced this morning that it has named Tish Whitcraft as the company''s new Chief Customer Officer. OpenX said that Whitcraft will head up OpenX''s partner services team, which includes support, sales engineering, and customer operations. READ MORE>>.

TouchCommerce Wins German Customer

socalTECH

The company said that it will provide its TouchChat solution on the 5vorFlug site, which sells package tours and last minute travel to consumers in Germany. Financial impact of the deal was not disclosed. READ MORE>>. touchcommerce online chat ecommerce retailer international germany software

Netflix Redux: Is It Ever OK to Fire Your Customers?

Both Sides of the Table

Some customer segments value the DVD business and these may be more price sensitive. We need video reel to show customers that you care.

Small Business Marketing | Get Customers versus Get Leads

Tech Zulu Event

Having paying “Customers” is what makes the cash register roar. Let me explain why this company had such an impact on my life. CRAZY.

Remember The Phone Company? It’s Back And It’s Called Facebook

InfoChachkie

Quick - name a phone company. Yep, Facebook is a phone company. The post Remember The Phone Company? AT&T? Verizon?

MindTouch Picks Up $12M For Customer Self Service Software

socalTECH

San Diego-based MindTouch , a developer of software-as-a-service tools to help companies create self-service, customer support sites, has raised $12M in a Series A funding. MindTouch's software provides customer support search tools, product information, and more to end users. READ MORE>>.

The Bouqs Company Finds $12M For Flower Delivery

socalTECH

Venice, California-based The Bouqs Company , the direct, cut-to-order flower delivery provider led by John Tabis, is announcing today that it has raised $12M in a Series B funding. The funding brings the company's total raised to $20M. according to CEO Tabis. READ MORE>>.

Rubicon Project Hails Growth, New Customers

socalTECH

Los Angeles-based Rubicon Project says today that it is one of the "fastest growing ad technology companies in history". The company was founded in 2007. Rubicon is venture backed by Clearstone Venture Partners, IDG Ventures, Mayfield, News Corp., Peacock Equity Fund, Stanford University, and the University of California Berkeley.

Virgin Galactic Signs 500th Customer

socalTECH

Branson announced Ashton Kutcher as the 500th customer on his blog Monday. Tickets on the spacecraft go for $200,000. READ MORE>>.

Happy Customers Make Gender Bias (Nearly) Irrelevant

InfoChachkie

During the period studied, only "1.3% of privately held companies had a female founder, 6.5% What Gives? Sara Blakely of Spanx, Oprah, etc.),

My story: Fail locally, one customer at a time.

Berkonomics

In my case as a young software entrepreneur, I had a different approach: Fail Locally, one customer at a time. By Frank Peters. – Dave.

Lieberman Software Teams With Canadian Company

socalTECH

Los Angeles-based security software developer Lieberman Software said this morning that it has teamed with Canadian company Aikya Security Solutions, to expand its resach in Canada. The two said that Aikya will offer up Lieberman's Enterprise Random Password Manager (ERPM) product to its customers. READ MORE>>.

Master of Customer Acquisition, Matt Coffin, On Startups …

Both Sides of the Table

Don’t and you might make one catastrophic mistake that leaves you in the annals of Effed Companies. The answer? Something so simple.