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6 User-Centered Design Guidelines To Thrill Customers

Startup Professionals Musings

Much has been written about product design, but designing the total experience from the front rarely happens yet. In the classic book, “ X: The Experience When Business Meets Design ,” Brian Solis details how to design the whole experience, rather than just the product. Make user-centered design processes iterative.

Design 105
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8 Tactics To Make Service Your Competitive Advantage

Startup Professionals Musings

Young entrepreneurs and startups, in particular, often remain naively unfocused, despite their passion, of what it takes to provide the high-quality service expected. It’s a tough job, and inexperienced entrepreneurs just don’t know where to start, and how to do it. Yet the average perception of customer experience has not improved.

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5 Startup Challenges That Derail Many Entrepreneurs

Startup Professionals Musings

As a mentor to entrepreneurs, I tend to see many of the same obstacles appearing in every new startup, and since I don’t want to appear to be a downer , I’m not sure how to properly warn people ahead of time to be on the alert for these challenges. Too many entrepreneurs think that expert external advisors are suspect, or will slow them down.

Startup 131
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How To Make The Most Of Your DNA As An Entrepreneur

Startup Professionals Musings

Anyone who works with entrepreneurs will tell you that all are different. These are the ultimate chess players in the game of business, always looking to be two or three moves ahead of the competition. The Opportunist is the speculative part of the entrepreneur in all of us. But none have any lock on success. Opportunist.

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6 Principles For Creating Great Customer Experiences

Startup Professionals Musings

Much has been written about product design, but designing the total experience from the front rarely happens yet. In the classic book, “ X: The Experience When Business Meets Design ,” Brian Solis details how to design the whole experience, rather than just the product. Make user-centered design processes iterative.

Customer 150
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Make Yourself A Key Sustainable Competitive Advantage

Startup Professionals Musings

The most successful entrepreneurs and business owners I know are humble, and they don’t have an inflated sense of self. The only “sustainable competitive advantage” in business is self-awareness. I come from the same world, with an additional decade advising entrepreneurs, and I enthusiastically confirm his view.

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OK, So Maybe Not ALL MBA Entrepreneurs Are Oxymorons

InfoChachkie

MBA’s are an easy target for entrepreneurs’ scorn. I too have taken shots at MBA’s, describing why they are not typically well suited for startup life in Why Entrepreneurs Hate (Most) MBAs. MBA’s are trained to design, organize and manage such large-scale, complicated operations. Ventures In Which An MBA Education Is A Plus.