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8 Ways To Ensure Customer Interactions Are Memorable

Startup Professionals Musings

For example, I commonly see metrics to keep track of revenue per employee, overtime, and absenteeism, but I don’t often see measures of overall customer satisfaction with individual employees. Incentives should be a combination of metrics and recognition to highlight results. Incent and reward employees who delight customers.

Customer 147
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6 Information Surges Raise Huge Startup Opportunities

Startup Professionals Musings

Per a recent study by networking giant Cisco , the world’s yearly mobile data traffic has grown 17-fold over the past 5 years, reaching 11.5 Look for and reward quantum changes, like cutting cycle time in half, in your processes, products, and services. Data enable: use metrics and measurements. Marty Zwilling.

Startup 126
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Here’s Why a Booming Tech Market May Fool You into Thinking You’re Successful

Both Sides of the Table

You’d imagine that companies selling tons of shelfware would quickly meet their deserved fate in the market, yet the spin around a category of software can fool buyers into thinking they “must have this product to compete.” ROI studies were published. How frequently they’re using the product?

Marketing 354
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6 Strategies To Maintain A Spotlight In Your Business

Startup Professionals Musings

Intuitively, many entrepreneurs and businesses believe that the key to faster growth and success is more products, features, and markets. It’s a tough world even for big-company generalists, who take on the complexities of product diversification. Well-articulated goals and metrics. Just ask J.C.

Startup 154
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6 Initiatives To Prep Your Startup For The Road Ahead

Startup Professionals Musings

The solution is to establish and maintain a culture and processes that don’t view change as a discrete event to be spotted and managed, but as an ongoing opportunity to improve competitiveness. This contextual focus is critical to innovation and survival – the right product at the right time. Increase change agility.

Startup 116
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6 Technology Trends Will Spawn Countless New Ventures

Startup Professionals Musings

Per the latest study by networking giant Cisco , the world’s yearly mobile data traffic has grown 17-fold over the past 5 years, reaching 11.5 Look for and reward quantum changes, like cutting cycle time in half, in your processes, products, and services. Data enable: use metrics and measurements. Marty Zwilling.

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5 Keys To Business Culture That Are Counter-Intuitive

Startup Professionals Musings

These things are clearly good for morale, but its not so clear that they translate into a competitive advantage. These authors present 20+ years of research, including case studies and metrics, showing how culture really makes or breaks your business.