TechCrunch LA

NOVEMBER 7, 2019

Wrench , the Seattle-based on demand vehicle maintenance and repair service for consumers and fleets, has raised $20 million in its latest round of financing. RepairSmith , which operates a similar service out of Los Angeles and San Francisco, is backed by Daimler to provide much the same on-demand repair services.

Demand 100

Demand Services Los Angeles Mobile 100

Startup Professionals Musings

OCTOBER 9, 2020

That means starting your search through contract services sites, rather than conventional career hiring sites. Higher worker engagement and satisfaction. Of course, as you work with contract players, explore the potential for a long-term relationship, and wait until your organization matures to pursue career positions.

Competition 168

Competition Startup Demand Training 168

Startup Professionals Musings

FEBRUARY 11, 2023

This is the confirmation that your product or service fills a real need in the marketplace. New business models that provide an ongoing revenue stream, or a secondary stream from advertising, raise your margins and can give you some additional satisfaction. Watch that patent provide a real barrier to competitive entry.

Startup 118

Startup Satisfaction Customer Custom 118

Startup Professionals Musings

APRIL 29, 2023

If your forte is a service, like consulting or web site design, it’s harder to find guidance on what will get you funded, and how you can scale your business. With services, scaling the business often implies cloning yourself, since you are the intellectual property and the competitive advantage. Capture your “secret sauce.”

Startup 111

Startup Training Services Writing 111

Startup Professionals Musings

MAY 16, 2020

This is the confirmation that your product or service fills a real need in the marketplace. New business models that provide an ongoing revenue stream, or a secondary stream from advertising, raise your margins and can give you some additional satisfaction. Watch that patent provide a real barrier to competitive entry.

Satisfaction 174

Satisfaction Customer Custom Outsource 174

Startup Professionals Musings

JANUARY 8, 2021

Most leaders agree that poor customer service is a business killer today, in terms of lost customers, reduced profits, and low morale. Young entrepreneurs and startups, in particular, often remain naively unfocused, despite their passion, of what it takes to provide the high-quality service expected. Know your customers intimately.

Startup 154

Startup Training Customer Custom 154

Startup Professionals Musings

SEPTEMBER 2, 2018

If your forte is a service, like consulting or web site design, it’s harder to find guidance on what will get you funded, and how you can scale your business. With services, scaling the business often implies cloning yourself, since you are the intellectual property and the competitive advantage. Capture your “secret sauce.”

Services 72

Services Startup Training Writing 72

Startup Professionals Musings

AUGUST 3, 2020

If your forte is a service, like consulting or web site design, it’s harder to find guidance on what will get you funded, and how you can scale your business. With services, scaling the business often implies cloning yourself, since you are the intellectual property and the competitive advantage. Capture your “secret sauce.”

Startup 174

Startup Training Services Writing 174

Startup Professionals Musings

OCTOBER 4, 2023

In reality, resource constraints should be seen by startups a competitive advantage, by forcing them to develop new markets, and to think differently and act differently than existing players. Adding priced services is another way to augment a product business. Create new kinds of solutions. It’s still a hard road to success.

Resource 112

Resource Ideas Competition Entrepreneur 112

Startup Professionals Musings

JUNE 11, 2023

He outlines six key steps in your journey from yesterday’s customer service to today’s required delivery of exceptional customer experiences: Define the whole customer experience versus service. Traditional customer service, focused on fixing bad transactions, is too little, too late.

Customer 131

Customer Custom Social Media Training 131

Startup Professionals Musings

JULY 4, 2020

Personal satisfaction also ranked close behind, with 70 percent of respondents claiming it was a key advantage to running their own business. This indicates that lifestyle and satisfaction factors are often more important than financial ones. Beat the competition and discover yourself. High level of excitement.

Entrepreneur 122

Entrepreneur Startup Satisfaction Competition 122

Startup Professionals Musings

JUNE 27, 2014

If your forte is a service, like consulting or web site design, it’s harder to find guidance on what will get you funded, and how you can scale your business. With services, scaling the business often implies cloning yourself, since you are the intellectual property and the competitive advantage. Capture your “secret sauce.”

Services 105

Services Startup Training Writing 105

Startup Professionals Musings

APRIL 25, 2012

Porter proposed his Five Forces framework for analyzing the competitive environment which I think makes even more sense today. Every existing business, as well as every startup, needs to reassess their product or service in the context of these five forces: Intensity of competitive rivalry. Way back in 1979, Michael E.

Competition 94

Competition Startup Pricing Framework 94

Startup Professionals Musings

MARCH 10, 2023

Entrepreneurs need to document a process of responding to a market need, sizing opportunity, assigning a specific business model, and planning for marketing, sales, and customer satisfaction. Marketing, sales, support, and service operations. No mention usually means no plan and not competitive.

Outsource Development 115

Outsource Development Startup Competition Ideas 115

Startup Professionals Musings

NOVEMBER 6, 2022

Risks to the business drift off their radar screen, resulting in poor business decisions, as well as less job satisfaction and declining professional success. Every startup team member is close to the customer front lines, so they see how every function does or does not add value to the service they give to the customer.

Satisfaction 147

Satisfaction Organization Customer Custom 147

Startup Professionals Musings

AUGUST 17, 2016

If your forte is a service, like consulting or web site design, it’s harder to find guidance on what will get you funded, and how you can scale your business. With services, scaling the business often implies cloning yourself, since you are the intellectual property and the competitive advantage. Capture your “secret sauce.”

Services 61

Services Startup Training Writing 61

Startup Professionals Musings

SEPTEMBER 1, 2023

For new entrepreneurs and startups, I recommend an initial focus on these six steps from the very beginning to set the right culture and save the tremendous cost of a transformation and risky competitive catch-up later: Start with an overriding top-down focus on customer experience. Set the expectation for continuous improvement.

Customer 106

Customer Custom Startup Competition 106

Startup Professionals Musings

SEPTEMBER 16, 2020

He outlines six key steps in your journey from yesterday’s customer service to today’s required delivery of exceptional customer experiences: Define the whole customer experience versus service. Traditional customer service, focused on fixing bad transactions, is too little, too late.

Customer 158

Customer Custom Social Media Satisfaction 158

Startup Professionals Musings

JUNE 21, 2013

Most leaders agree that poor customer service is a business killer today, in terms of lost customers, reduced profits, and low morale. Young entrepreneurs and startups, in particular, often remain naively unfocused, despite their passion, of what it takes to provide the high-quality service expected. Know your customers intimately.

Customer 92

Customer Custom Startup Services 92

Startup Professionals Musings

SEPTEMBER 3, 2023

It is no longer enough to just have a great product or service. How to do this right is illustrated well in a classic book, “ Matter: Move Beyond the Competition, Create More Value, and Become the Obvious Choice ,” by Peter Sheahan and Julie Williamson, PhD.

Company 116

Company Companies Customer Custom 116

Startup Professionals Musings

MARCH 22, 2012

You hear a lot of talk these days about the importance of customer satisfaction, but customer loyalty is the real win. People are tired of being serviced like a commodity by a faceless computer robot. Do everything you can to show your customers how they can cut their own costs and yours too, like online service.

Customer 104

Customer Custom Startup Competition 104

Startup Professionals Musings

SEPTEMBER 15, 2021

But very quickly, it is becoming obvious to startups that the value and satisfaction exceeds the costs. Startups can use social responsibility as a competitive advantage. That’s a real competitive edge that you can use in your marketing and positioning. Socially responsible products typically sell at a premium price.

Startup 149

Startup Organization Customer Custom 149

Startup Professionals Musings

APRIL 18, 2021

Explain that they may be called, and use the opportunity to check their satisfaction with your company and your product. This will cover the technology, the current state of development, and customer satisfaction. Having a great product or service is not enough. All need to know who will be there and what you expect.

Technical Review 152

Technical Review Startup Satisfaction Summary 152

Startup Professionals Musings

JANUARY 23, 2021

In reality, resource constraints should be seen by startups a competitive advantage, by forcing them to develop new markets, and to think differently and act differently than existing players. Adding priced services is another way to augment a product business. Create new kinds of solutions. It’s still a hard road to success.

Startup 164

Startup Resource Entrepreneur Competition 164

Startup Professionals Musings

DECEMBER 5, 2020

No matter what people may proclaim, everyone in business is looking to achieve the highest possible level of satisfaction and financial success in their career. Entrepreneurial thinkers see their business mission as enriching the lives of customers, rather than being a better producer of products and services.

Entrepreneur 117

Entrepreneur Sales Customer Custom 117

Startup Professionals Musings

JUNE 7, 2020

Entrepreneurs need to document a process of responding to a market need, sizing opportunity, assigning a specific business model, and planning for marketing, sales, and customer satisfaction. Marketing, sales, support, and service operations. No mention usually means no plan and not competitive.

Entrepreneur 131

Entrepreneur Outsource Development Startup Competition 131

Startup Professionals Musings

JULY 13, 2022

In these days of global competition via multiple channels, you need continuous marketing to find more customers. Organic growth, without utilization of digital channels, is not enough today to stay competitive and achieve long-term success in today’s environment, especially against the large e-commerce players with a global reach.

Technical Review 142

Technical Review Social Media Conference Customer 142

Startup Professionals Musings

FEBRUARY 24, 2020

While this approach appears to cost more on the surface, it often actually costs you less, when you consider the hidden costs of rework, poor customer satisfaction, employee management, and training required. You can easily adjust services to control cash-flow. Outsourcing can give your startup a more mature image.

Outsource 123

Outsource Startup Technical Review Training 123

Startup Professionals Musings

DECEMBER 22, 2021

Too many businesses I know still see customer service as a burden, rather than an opportunity to gain loyalty and advocacy. Your goal must be to make every aspect of a customer interaction a joy to both you and them, starting from the shopping experience, to the sales close, to delivery and service.

Customer 114

Customer Custom Satisfaction Metrics 114

Startup Professionals Musings

SEPTEMBER 25, 2020

Today, customers are looking for real relationships, a memorable shopping experience, and satisfaction of a higher purpose. Many companies still measure and reward employee productivity on internal processes, such as service calls closed per hour or revenue generated, rather than delighted customers.

Customer 133

Customer Custom Satisfaction Examples 133

socalTECH

AUGUST 12, 2010

Los Angeles-based video game rental service GameFly is seeing more competition from video rental firm Blockbuster this week, after its competitor announced that it is expanding its online movie rental service to include video games.

Netflix 178

Netflix Satisfaction Content Competition 178

Startup Professionals Musings

APRIL 6, 2022

As you look forward from where you are today, I recommend that each of you consider the following points that the authors and I all agree are key to your satisfaction, as well as your success in business: You love solution creation more than managing business. For example, a whole new level of communication skills is required.

Satisfaction 92

Satisfaction Training Customer Custom 92

Startup Professionals Musings

MAY 2, 2022

They are not having the impact they expected, and they are not feeling the personal satisfaction they need for next level motivation. Embrace the real you as your competitive advantage. Your team will quickly sense your insights and sincerity , leading to greater impact and satisfaction by everyone.

Entrepreneur 90

Entrepreneur Satisfaction Coach Mentor 90

SoCal Tech Calendar

MAY 10, 2012

Today, companies need every edge they can get to strive in our current competitive marketplace. Improved productivity and efficiency leading to cost reductions, easier to use services leading to increased customer satisfaction and retention, a new needed product or service that is not available anywhere else.

Customer 100

Customer Custom TechBiz Software 100

Startup Professionals Musings

FEBRUARY 10, 2020

Risks to the business drift off their radar screen, resulting in poor business decisions, as well as less job satisfaction and declining professional success. Every startup team member is close to the customer front lines, so they see how every function does or does not add value to the service they give to the customer.

Satisfaction 124

Satisfaction Organization Customer Custom 124

Startup Professionals Musings

NOVEMBER 28, 2022

Hiring requirements must be anticipated and implemented with the same precision and tracking as manufacturing volumes, sales leads, and customer service. You need the very best to maintain a competitive edge, and get the satisfaction you want for you and your team members. Hiring before organizational structure is defined.

Organization 104

Organization Satisfaction Entrepreneur Screening 104

Startup Professionals Musings

JANUARY 16, 2015

This is the confirmation that your product or service fills a real need in the marketplace. New business models that provide an ongoing revenue stream, or a secondary stream from advertising, raise your margins and can give you some additional satisfaction. Watch that patent provide a real barrier to competitive entry.

Satisfaction 101

Satisfaction Entrepreneur Customer Custom 101