Startup Professionals Musings

JUNE 6, 2012

Customer service has always been reactionary, meaning someone to wake up and answer website email requests. That’s just not sufficient to hold today’s fickle, less loyal, and ready to jump customer. Self-service technologies, social media, and smart phones have created a new set of expectations for high-tech consumers today.

Customer 97

Customer Custom Services Startup 97

socalTECH

AUGUST 7, 2014

Los Angeles has been in the midst of a technology boom over the last few years, with many of high profile startups growing in the area. We spoke with Bryce Maddock , founder of TaskUs, about the company and how it has been providing the manpower behind a lot of LA''s technology startups. So, what is TaskUs?

Startup 231

Startup Technology Outsource Santa Monica 231

socalTECH

NOVEMBER 18, 2019

Crowdstrike said the partnership will see Wipro offering up CrowdStrike's Falcon platform to its customers worldwide. Wipro provides information technology, consulting, and business process outsourcing. Financial details of the partnership were not announced. READ MORE>>.

Outsource Development 124

Outsource Development Outsource Platform Software 124

Startup Professionals Musings

MAY 15, 2013

Customer service has always been reactionary, meaning someone has to wake up and answer website email requests. That’s just not savvy enough to hold today’s fickle, less loyal, and ready to jump customer. This exemplary customer service is just savvy marketing. Respect your customer’s view of usability.

Customer 89

Customer Custom Services High Tech 89

Startup Professionals Musings

JANUARY 20, 2016

If you have a software development background like mine, I’m sure you often get questions about when to outsource, versus building the solution in-house. Outsourcing is defined as contracting the work to another company, usually located in a developing country, like India, China, or Eastern Europe. Marty Zwilling.

Outsource Development 53

Outsource Development Outsource Software Review Technical Review 53

Startup Professionals Musings

JULY 11, 2012

Since my background includes software development, I often get the question about when to build a solution in-house, versus outsourcing it to a local company, near-shore service, or off-shore organization in China, India, or Eastern Europe. Don’t outsource your core competency. Technology level. Product or services.

Outsource Development 89

Outsource Development Outsource Software Development Software 89

Startup Professionals Musings

JANUARY 14, 2023

I see too many business plans that are really product plans for customers, touting free services and long feature lists. No product, even with a large opportunity, is ready to scale until you can show it working, with multiple customers paying the full price, to validate the business model. Word-of-mouth does not scale.

Tips 135

Tips Invest Startup Outsource 135

Startup Professionals Musings

JANUARY 25, 2023

New digital technologies, business models, and regulatory rulings are forcing all of us to think outside of our silos and rethink what it means to operate effectively. Outsourcing the entirety of building a new system. It is fair to bring in outside technology to reduce the risk and speed the implementation.

Outsource Development 140

Outsource Development Outsource Startup Metrics 140

Startup Professionals Musings

APRIL 29, 2023

For example, both need to provide exemplary customer service, build customer loyalty, and provide real value for a competitive price. If you don’t have a high level of commitment and passion, you customers won’t seek you out. Customers can touch and see a great product, but services are a bit ethereal. Marty Zwilling

Startup 111

Startup Training Services Writing 111

socalTECH

NOVEMBER 22, 2019

TaskUs recently reached 15,000 employees , by offering up a range of customer service and business process outsourcing services. The two received the Entrepreneur Of The Year 2019 Award in the Services category, one of only 11 categories awarded in the E&Y program. Ruan and Hudson just sold Honey to PayPal for $4 billion.

Entrepreneur 124

Entrepreneur Southern California Outsource Santa Monica 124

Startup Professionals Musings

APRIL 17, 2011

Since my background includes software development, I often get the question about when to build a solution in-house, versus outsourcing it to a local company, near-shore service, or off-shore organization in China, India, or Eastern Europe. Don’t outsource your core competency. Technology level. Product or services.

Outsource Development 90

Outsource Development Outsource Software Development Software 90

Startup Professionals Musings

OCTOBER 29, 2021

Even before the recent pandemic, when more people began working remotely , I noticed the dynamics changing in many workplaces, both between employee interaction with peers, and interactions with customers. Customers will be impacted and less likely to have a memorable experience. Measure results in terms of customer satisfaction.

Satisfaction 108

Satisfaction Outsource Study Platform 108

Startup Professionals Musings

JULY 13, 2022

You may feel good when that first burst of customers arrives, but don’t assume that “ word of mouth ” and those early adopters will grow your business to match your dreams of success. In these days of global competition via multiple channels, you need continuous marketing to find more customers. They won’t find you.

Technical Review 142

Technical Review Social Media Conference Customer 142

Startup Professionals Musings

JULY 12, 2023

She describes a new generation of entrepreneurs that is highly collaborative, quick and alert when it comes to new technologies, and hell-bent on changing the world in general. It's far less expensive to nail down repeat business from your existing customers than it is to land new ones. Focus on your core competency.

Capital 93

Capital Geni Layoffs Entrepreneur 93

socalTECH

MAY 24, 2018

Los Angeles-based TaskUs , which provides outsource customer support and back-end support services for many startups and other technology companies, has named Joe Buggy as its new Chief Operating Officer, the first for the company. TaskUs said that Buggy has more than 30 years of experience.

Outsource 113

Outsource Los Angeles Services Customer 113

Startup Professionals Musings

NOVEMBER 5, 2022

They are more sensitive to customer needs and see peer collaboration as the most effective decision process. Office jobs and communication technology have evolved. Modern Internet communication and video meeting software have given new scope and immediacy to communal work efforts and customer feedback.

Outsource 133

Outsource Training Organization Social Media 133

Startup Professionals Musings

AUGUST 3, 2020

For example, both need to provide exemplary customer service, build customer loyalty, and provide real value for a competitive price. If you don’t have a high level of commitment and passion, you customers won’t seek you out. Customers can touch and see a great product, but services are a bit ethereal. Marty Zwilling.

Startup 174

Startup Training Services Writing 174

Startup Professionals Musings

DECEMBER 2, 2022

You can’t succeed in business without an operational model that delivers value to customers at a reasonable price, with an underlying cost that allows you to make a profit. A target market is the group of customers that the startup plans to attract through marketing and sales their product or service. How will you reach your customers?

Sales 102

Sales Customer Custom Outsource 102

Startup Professionals Musings

MARCH 10, 2023

Entrepreneurs need to document a process of responding to a market need, sizing opportunity, assigning a specific business model, and planning for marketing, sales, and customer satisfaction. Typically some production and delivery is outsourced, requiring formal contracts and documentation. Solution development and delivery.

Outsource Development 115

Outsource Development Startup Competition Ideas 115

TechCrunch LA

APRIL 10, 2019

Publicly traded sensor technology developer, FLIR Systems , is investing in a strategic round of funding for the outsourced drone imaging company, DroneBase. The two companies are also partnering to provide FLIR’s thermal imaging technology and training services to DroneBase’s stable of pilots.

Training 147

Training Outsource Development Outsource Capital 147

Startup Professionals Musings

APRIL 4, 2010

Since my background includes software development, I often get the question about when to build a solution in-house, versus outsourcing it to a local company, near-shore service, or off-shore organization in China, India, or Eastern Europe. Don’t outsource your core competency. Technology level. Product or services.

Outsource Development 51

Outsource Development Outsource Software Offshore 51

Startup Professionals Musings

OCTOBER 21, 2020

She describes a new generation of entrepreneurs that is highly collaborative, quick and alert when it comes to new technologies, and hell-bent on changing the world in general. It's far less expensive to nail down repeat business from your existing customers than it is to land new ones. Focus on your core competency.

Geni 172

Geni Layoffs Entrepreneur Outsource 172

Startup Professionals Musings

APRIL 19, 2020

I see too many business plans that are really product plans for customers, touting free services and long feature lists. No product, even with a large opportunity, is ready to scale until you can show it working, with multiple customers paying the full price, to validate the business model. Word-of-mouth does not scale.

Startup 154

Startup Outsource Ideas Research 154

Startup Professionals Musings

APRIL 28, 2023

Strategic partnerships in this context can take the form of joint ventures, intellectual property licensing, outsourcing agreements, or even cooperative research. Always start with a formal proposal, limited in scope to a specific common objective or technology, for a limited amount of time, bounded by a two-way non-disclosure statement.

Startup 105

Startup Outsource Competition Entrepreneur 105

TechCrunch LA

APRIL 23, 2019

Former President of BMW manufacturing, Clemens Schmitz-Justen also joined the company as its head of manufacturing — overseeing the contract manufacturing strategy, which will see the company outsource production of vehicles in the U.S. and China, according to one person with knowledge of the company’s plans.

Outsource Development 191

Outsource Development Startup Outsource San Diego 191

socalTECH

FEBRUARY 2, 2009

Irvine-based Wave Technology Solutions Group, a systems integrator, has acquired fellow solutions provider and software developer Radianta, the firm disclosed this morning. Radianta provides custom software development in the customer relationship management and related areas. Financial terms of the buy were not disclosed.

Technology 100

Technology Outsource Development Outsource Custom Software Development 100

Startup Professionals Musings

FEBRUARY 17, 2021

It wasn’t so many years ago that starting a new e-commerce business on the Internet was a complex custom development project, usually costing a million dollars or more. You can now skip the mandatory office space rental, with secretary and bookkeeping staff, or outsourcing. Use the cloud and subscriptions for computing technology.

Entrepreneur 162

Entrepreneur Startup Social Media Outsource Development 162

Startup Professionals Musings

DECEMBER 13, 2019

It’s always tempting to think that more product variations will satisfy more customers and lead to new sales. Yet I still see expense budgets based on traditional channels, with no strict metrics on cost of customer acquisition by channel, or lifetime customer value. Outsourcing services that could be done in-house.

Outsource Development 122

Outsource Development Outsource Metrics Technical Review 122

socalTECH

OCTOBER 30, 2008

Los Angeles-based Ciena Solutions LLC, a provider of SAP integration management services, has been acquired by NetSol Technologies. NetSol, which provides business outsourcing and enterprise application development, did not disclose financial terms of the buy. NetSol Technologies is based in Emeryville, California.

Technology 113

Technology Ticketmaster Outsource Development Southern California 113

socalTECH

APRIL 21, 2015

Irvine-based medical practice management software developer Kareo , led by Dan Rodrigues, said Tuesday that it has launched the next generation of its cloud-based software for outsourced billing. Pricing on the new product was not announced. READ MORE>>. kareo medical office software billing cloud update'

Software 100

Software Outsource Development Outsource Software Development 100

socalTECH

OCTOBER 15, 2015

Los Angeles-baesd Onestop Internet , which provides outsourced fulfillment and technology for brands and their e-commerce efforts, said Wednesday that it has named Denise Wallen-Grant as its new Vice President of Planning, Merchandising, and Allocation. Onestop Internet is backed by Bessemer Ventures and Fund Capital USA.

Commerce 100

Commerce Outsource Los Angeles Design 100

Startup Professionals Musings

JUNE 7, 2020

Entrepreneurs need to document a process of responding to a market need, sizing opportunity, assigning a specific business model, and planning for marketing, sales, and customer satisfaction. Typically some production and delivery is outsourced, requiring formal contracts and documentation. Solution development and delivery.

Entrepreneur 131

Entrepreneur Outsource Development Startup Competition 131

Startup Professionals Musings

AUGUST 8, 2014

If you have a software development background like mine, Im sure you often get questions about when to outsource, versus building the solution in-house. Outsourcing is defined as contracting the work to another company, usually located in a developing country, like India, China, or Eastern Europe. Marty Zwilling.

Outsource Development 95

Outsource Development Outsource Offshore Software Review 95

Both Sides of the Table

MARCH 19, 2013

And of course the most successful technology companies: Google, Facebook, Salesforce.com [duh], Oracle, Microsoft all have loads of sales people. The most important way to sell a product for an early-stage business (or frankly any stage) is to have strong referenceable customers. How do you get referenceable customers?

Startup 403

Startup Sales Software Review Technical Review 403

Startup Professionals Musings

SEPTEMBER 14, 2018

Technology is so key to every business these days that experienced business-smart but non-tech entrepreneurs are feeling deeper and deeper in the hole. Startups succeed most often when the founding partners know how to build and run a business, rather than how to build and run technology.

Technology 87

Technology High Tech Startup Social Media 87

Startup Professionals Musings

OCTOBER 29, 2022

With a realistic prototype, you can get more accurate feedback from customers on their real need and what they might pay, before you invest millions on the final product. For both software and hardware technology, multiple iterations are usually required to achieve production quality and performance. Proceed with your wits about you.

Outsource Development 110

Outsource Development Ideas Tool Outsource 110

Both Sides of the Table

APRIL 20, 2010

Because more technology people probably read startup blogs I’m guessing this post will come under more scrutiny. Still, I believe I’m offering an accurate representation of the ideal configuration of the main technology leaders. Your deepest thinkers on technology architecture are seldom good team leaders.

CTO Hire 400

CTO Hire Fractional VPE Startup Outsource Development 400