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Upgrade gives hair stylists tools to market, sell custom wigs from one marketplace

TechCrunch LA

Upgradeā€™s e-commerce marketplace has two sides: one that enables consumers to choose a vetted stylist and have their wig colored or customized based on their desired look. However, although they are providing such significant value, a lot of them operate with limited funding and resources, which ultimately affects the customer experience.

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Maestro nets $15 million for its interactive commerce, community and engagement tools for livestreams

TechCrunch LA

Making money on livestreams has never been easier thanks to a suite of tools from the Los Angeles-based startup Maestro , which just nabbed $15 million in financing to grow its business. “ We were targeted to a small number of very premier customers. Sales, Sony Music Entertainment, in a statement. .

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MomentFeed Adds New Customer Tracking Tools

socalTECH

Santa Monica-based MomentFeed , the developer of mobile customer analytics tools, says that it has launched a new, online-to-offline customer journey tracking tool in the latest version of its platform. The company said its tools are being used by such brands as Jamba Juice, Avis, and Starbucks.

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Thankful Raises $12 Million for Customer Service AI

L.A. Business Journal

Software company to develop new tool allowing companies to upsell during customer service interactions.

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As developers embrace Kubernetes, Replicated launches tools to manage its deployments

TechCrunch LA

Five years ago, when the Los Angeles-based enterprise software startup Replicated first launched, it was one of a number of contenders looking to bring containerized software development tools to businesses. The tools also integrate with internal enterprise image registries to piggy-back on the image scanning that enterprises conduct.

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6 User-Centered Design Guidelines To Thrill Customers

Startup Professionals Musings

Todayā€™s customers demand more than a good product; they expect a great customer experience. A few companies are leading the way, including Apple with their iPad and iPhone, offering irresistible stores with friendly experts, elegant packaging, and customer service that never ends. Experience using the product is only one stage.

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7 Strategies To Prepare For The Next Customer Change

Startup Professionals Musings

In addition to obvious economic challenges, the emerging generation of customers is determined to radically change the rules for customer engagement. He makes a convincing argument that itā€™s time for every company to get prepared for the next customer generation, or your company is heading toward life support.

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