Customer Email Satisfaction Writing 
Startup Professionals Musings
JUNE 14, 2021
Unfortunately the comments you don’t hear from customers, business partners, and peer leaders are the ones that do you the most damage. Evidence continues to mount that companies with trusted leaders, such as Zappos , tend to outperform others in financial results, as well as team satisfaction, by as much as three to one.
Startup Professionals Musings
DECEMBER 5, 2018
In this age of constant change, I usually find myself writing about what has changed. Customers and peers still expect follow-up and timeliness. Today there are many more ways to make contact, including email, social media, and web site queries, yet a common complaint I still hear is that no one ever responds.
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Startup Professionals Musings
SEPTEMBER 14, 2014
The real entrepreneurs I know are good at overcoming both people problems and business obstacles, and get satisfaction from the challenge. It’s a key skill for success in every business role, from accountant to customer support. Put the decision in writing to prevent ambiguity. Follow-up. Marty Zwilling.
Startup Professionals Musings
JUNE 1, 2013
The real entrepreneurs I know are good at overcoming both people problems and business obstacles, and get satisfaction from the challenge. It’s a key skill for success in every business role, from accountant to customer support. Put the decision in writing to prevent ambiguity. Marty Zwilling.
Startup Professionals Musings
MAY 4, 2012
The real entrepreneurs I know are good at overcoming both people problems and business obstacles, and get satisfaction from the challenge. It’s a key skill for success in every business role, from accountant to customer support. Put the decision in writing to prevent ambiguity. Marty Zwilling.
Eric Greenspan
FEBRUARY 2, 2010
Even better, we resolved all of them to full satisfaction and refunded all monies requested. I’ve remained a skeptic about the BBB and as a result of an email I received a couple of weeks ago from them, I have raised the skepticism threat level. He even starts the email by saying “…from the Better Business Bureau.&#
Startup Professionals Musings
AUGUST 20, 2013
No name, picture, address, or business history only convinces customers that you are hiding, located in an un-trustable country, or don’t have a clue. Publish a regular blog, contribute to relevant social networks, and write a “white paper” on your technology. Follow-up for customer satisfaction. They will exit quickly.
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